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词条 Skytrax
释义

  1. Reception and review

  2. Awards

     Airline of the year  Airport of the year 

  3. Airline rankings

     World's 5-Star Airlines  Airline with the Best Airport Services  Best Inflight Entertainment  Best Aircraft Cabin Cleanliness  World's Best Regional Airlines (Short haul flight)  World's Best Airline Alliance 

  4. Airport rankings

     World's best airport terminals  World's 5-Star Airport  World's best international airports by passenger numbers  50 million+ passengers  World's Best Transit Airports  World's Cleanest Airports  World's Best Airport Baggage Delivery 

  5. References

  6. External links

{{pp-pc1}}{{Use dmy dates|date=January 2017}}{{Use British English|date=January 2017}}

Skytrax (originally known as Inflight Research Services) is a United Kingdom–based consultancy which runs an airline and airport review and ranking site.[1] Skytrax conducts research for commercial airlines, as well as taking surveys from international travelers to rate cabin staff, airports, airlines, airline lounges, in-flight entertainment, on-board catering, and several other elements of air travel.[2][3] Apart from these evaluations, Skytrax has an airline forum where passengers give potential passengers insights and opinions about an airline. The website also hosts flight reviews, flight checks, and satisfaction surveys. Skytrax holds an annual World Airline Awards[4] and World Airport Awards,[5] as well as the ranking for airlines and airports.

Reception and review

In 2012, the online investigations company KwikChex filed five complaints with the UK Advertising Standards Authority related to statements on the Skytrax web site describing the volume and reliability of their reviews as well as the official status and update frequency of their ratings. The Authority upheld all five complaints and Skytrax agreed to modify some promotional wording.[6][7]

Inflight Research Services sent some information to the UK House of Lords Select Committee on Science and Technology's Fifth Report regarding seat pitch in 2000.[8]

Awards

Skytrax presents awards annually to airports and airlines that it considers noteworthy in their performance.

Airline of the year

Year1st2nd3rd
2001[9]UAE}} EmiratesSIN}} Singapore AirlinesHKG}} Cathay Pacific
2002[9]UAE}} EmiratesHKG}} Cathay PacificSIN}} Singapore Airlines
2003[10] HKG}} Cathay Pacific[12]UAE}} EmiratesSIN}} Singapore Airlines
2004[11]SIN}} Singapore AirlinesUAE}} EmiratesHKG}} Cathay Pacific
2005[12]HKG}} Cathay PacificAUS}} QantasUAE}} Emirates
2006[9]UK}} British AirwaysAUS}} QantasHKG}} Cathay Pacific
2007[13]SIN}} Singapore AirlinesTHA}} Thai AirwaysHKG}} Cathay Pacific
2008[14]SIN}} Singapore AirlinesHKG}} Cathay PacificAUS}} Qantas
2009[15]HKG}} Cathay PacificSIN}} Singapore AirlinesKOR}} Asiana Airlines
2010[16]KOR}} Asiana AirlinesSIN}} Singapore AirlinesQAT}} Qatar Airways
2011[17]QAT}} Qatar AirwaysSIN}} Singapore AirlinesKOR}} Asiana Airlines
2012[18] QAT}} Qatar AirwaysKOR}} Asiana AirlinesSIN}} Singapore Airlines
2013[19] UAE}} EmiratesQAT}} Qatar AirwaysSIN}} Singapore Airlines
2014[20]HKG}} Cathay PacificQAT}} Qatar AirwaysSIN}} Singapore Airlines
2015[21]QAT}} Qatar AirwaysSIN}} Singapore AirlinesHKG}} Cathay Pacific
2016[22]UAE}} EmiratesQAT}} Qatar AirwaysSIN}} Singapore Airlines
2017[23]QAT}} Qatar AirwaysSIN}} Singapore AirlinesJPN}} All Nippon Airways
2018[24]SIN}} Singapore AirlinesQAT}} Qatar AirwaysJPN}} All Nippon Airways

Airport of the year

Year1st2nd3rd
1999NLD}} Amsterdam Airport Schiphol[25] None None
2000SGP}} Singapore Changi Airport[25] None None
2001[26]HKG}} Hong Kong International AirportMYS}} Kuala Lumpur International AirportSGP}} Singapore Changi Airport
2002[27]HKG}} Hong Kong International AirportSGP}} Singapore Changi AirportAUS}} Sydney Kingsford Smith International Airport
2003[28] HKG}} Hong Kong International Airport[25]SGP}} Singapore Changi AirportUAE}} Dubai International Airport
2004[29]HKG}} Hong Kong International AirportSGP}} Singapore Changi AirportNLD}} Amsterdam Airport Schiphol
2005[30]HKG}} Hong Kong International AirportSGP}} Singapore Changi AirportKOR}} Incheon International Airport
2006[31]SGP}} Singapore Changi Airport[25]HKG}} Hong Kong International AirportDEU}} Munich Airport
2007[32]HKG}} Hong Kong International AirportKOR}} Incheon International AirportSGP}} Singapore Changi Airport
2008[33]HKG}} Hong Kong International AirportSGP}} Singapore Changi AirportKOR}} Incheon International Airport
2009[34]KOR}} Incheon International AirportHKG}} Hong Kong International AirportSGP}} Singapore Changi Airport
2010[35]SGP}} Singapore Changi AirportKOR}} Incheon International AirportHKG}} Hong Kong International Airport
2011[36]HKG}} Hong Kong International AirportSGP}} Singapore Changi AirportKOR}} Incheon International Airport
2012[37]KOR}} Incheon International AirportSGP}} Singapore Changi AirportHKG}} Hong Kong International Airport
2013[38]SGP}} Singapore Changi AirportKOR}} Incheon International AirportNED}} Amsterdam Schiphol Airport
2014[39]SGP}} Singapore Changi AirportKOR}} Incheon International AirportDEU}} Munich Airport
2015[40]SGP}} Singapore Changi AirportKOR}} Incheon International AirportDEU}} Munich Airport
2016[41]SGP}} Singapore Changi AirportKOR}} Incheon International AirportDEU}} Munich Airport
2017[42]SGP}} Singapore Changi AirportJPN}} Haneda International AirportKOR}} Incheon International Airport
2018[43]SGP}} Singapore Changi AirportKOR}} Incheon International AirportJPN}} Haneda International Airport
2019[44]SGP}} Singapore Changi AirportJPN}} Haneda International AirportKOR}} Incheon International Airport

Airline rankings

World's 5-Star Airlines

Sources:[45][46][47][48][49][50]
Airlines Alliance Years
JPN}} All Nippon Airways Star Alliance 2013–present
AUS}} Ansett Australia Star Alliance 2001–2002
KOR}} Asiana Airlines Star Alliance 2007–present
UK}} British Airways Oneworld 2001
HKG}} Cathay Pacific Oneworld 2001–2002, 2004, 2006–present
UAE}} Emirates none 2001
UAE}} Etihad Airways none 2016–present
TWN}} EVA Air Star Alliance 2016–present
IDN}} Garuda Indonesia SkyTeam 2014–present
CHN}} Hainan Airlines none 2010–present
JPN}} Japan Airlines Oneworld 2018–present
IND}} Kingfisher Airlines none 2008–2010
DEU}} Lufthansa Star Alliance 2017–present
QAT}} Qatar Airways Oneworld 2006–present
MYS}} Malaysia Airlines Oneworld 2001, 2005–2013
SIN}} Singapore Airlines Star Alliance 2001–2002, 2004, 2006–present

Airline with the Best Airport Services

Year 1st 2nd 3rd
2013[51]JPN}} All Nippon AirwaysKOR}} Asiana AirlinesKOR}} Korean Air
2014[51]JPN}} All Nippon AirwaysTWN}} EVA AirTHA}} Thai Airways
2015[51]JPN}} All Nippon AirwaysTWN}} EVA AirIDN}} Garuda Indonesia
2016[51]JPN}} All Nippon AirwaysTWN}} EVA AirTHA}} Thai Airways
2017[51]JPN}} All Nippon AirwaysTWN}} EVA AirTHA}} Thai Airways
2018[51]TWN}} EVA AirJPN}} All Nippon AirwaysHKG}} Cathay Pacific

Best Inflight Entertainment

Year 1st 2nd 3rd
2013[51]UAE}} EmiratesSIN}} Singapore AirlinesHKG}} Cathay Pacific
2014[51]UAE}} EmiratesSIN}} Singapore AirlinesTUR}} Turkish Airlines
2015[51]UAE}} EmiratesQAT}} Qatar AirwaysSIN}} Singapore Airlines
2016[51]UAE}} EmiratesSIN}} Singapore AirlinesQAT}} Qatar Airways
2017[51]UAE}} EmiratesQAT}} Qatar AirwaysSIN}} Singapore Airlines
2018[51]UAE}} EmiratesSIN}} Singapore AirlinesQAT}} Qatar Airways

Best Aircraft Cabin Cleanliness

Year 1st 2nd 3rd
2013[51]JPN}} All Nippon AirwaysKOR}} Asiana AirlinesKOR}} Korean Air
2014[51]KOR}} Asiana AirlinesJPN}} All Nippon AirwaysSIN}} Singapore Airlines
2015[51]TWN}} EVA AirSIN}} Singapore AirlinesJPN}} All Nippon Airways
2016[51]HKG}} Cathay PacificTWN}} EVA AirJPN}} All Nippon Airways
2017[51]TWN}} EVA AirJPN}} All Nippon AirwaysJPN}} Japan Airlines
2018[51]JPN}} All Nippon AirwaysTWN}} EVA AirKOR}} Asiana Airlines

World's Best Regional Airlines (Short haul flight)

Year 1st 2nd 3rd
2013[51]HKG}} Cathay Dragon (formerly Dragonair)GRC}} Aegean AirlinesTHA}} Bangkok Airways
2014[51]THA}} Bangkok AirwaysHKG}} Cathay Dragon (formerly Dragonair)GRC}} Aegean Airlines
2015[51]HKG}} Cathay Dragon (formerly Dragonair)THA}} Bangkok AirwaysGRC}} Aegean Airlines
2016[51]THA}} Bangkok AirwaysHKG}} Cathay Dragon (formerly Dragonair)HKG}} Hong Kong Airlines
2017[9]THA}} Bangkok AirwaysHKG}} Hong Kong AirlinesHKG}} Cathay Dragon (formerly Dragonair)
2018[52]THA}} Bangkok AirwaysHKG}} Cathay Dragon (formerly Dragonair)US}} Alaska Airlines

World's Best Airline Alliance

Year 1st 2nd 3rd
2013[51] Oneworld Star Alliance SkyTeam
2014[51] Oneworld Star Alliance SkyTeam
2015[51] Oneworld Star Alliance SkyTeam
2016[51] Star Alliance Oneworld SkyTeam
2017[53]Star AllianceOneworldSkyTeam
2018[54]Star AllianceOneworldSkyTeam

Airport rankings

World's best airport terminals

Rank (2017)[55]Airport TerminalImage
1Germany}} Munich - T2
2United Kingdom}} London-Heathrow - T5
3Singapore}} Singapore - T3
4United Kingdom}} London-Heathrow - T2
5Spain}} Madrid - T4
6Japan}} Tokyo-Haneda - Int'l
7France}} Paris-Charles de Gaulle - T2-M
8United Arab Emirates}} Dubai-International - T3
9India}} Mumbai - T2
10China}} Shanghai-Hongqiao - T2

World's 5-Star Airport

Source:[56]
  • {{flagicon|AZE}} Heydar Aliev International Airport (regional)
  • {{flagicon|CHN}} Haikou Meilan International Airport (regional)
  • {{flagicon|DEU}} Munich Airport
  • {{flagicon|HKG}} Hong Kong International Airport
  • {{flagicon|JPN}} Chubu Centrair International Airport (regional)
  • {{flagicon|JPN}} Haneda Airport
  • {{flagicon|KOR}} Incheon International Airport
  • {{flagicon|QTR}} Hamad International Airport
  • {{flagicon|RUS}} Platov International Airport (regional)[57]
  • {{flagicon|SIN}} Singapore Changi Airport

World's best international airports by passenger numbers

50 million+ passengers

Year 1st 2nd 3rd
2013[51] SIN}} Singapore Changi AirportNLD}} Amsterdam Airport SchipholHKG}} Hong Kong International Airport
2014[51]SIN}} Singapore Changi AirportHKG}} Hong Kong International AirportNLD}} Amsterdam Airport Schiphol
2015[51]SIN}} Singapore Changi AirportHKG}} Hong Kong International AirportJPN}} Haneda International Airport
2016[51]SIN}} Singapore Changi AirportJPN}} Haneda International AirportHKG}} Hong Kong International Airport

World's Best Transit Airports

Year 1st 2nd 3rd
2013[51]KOR}} Incheon International AirportSIN}} Singapore Changi AirportHKG}} Hong Kong International Airport
2014[51]KOR}} Incheon International AirportSIN}} Singapore Changi AirportJPN}} Narita International Airport
2015[51]KOR}} Incheon International AirportSIN}} Singapore Changi AirportHKG}} Hong Kong International Airport
2016[51]KOR}} Incheon International AirportSIN}} Singapore Changi AirportHKG}} Hong Kong International Airport
2017[51]JPN}} Tokyo-HanedaKOR}} Incheon International AirportJPN}} Chūbu Centrair International Airport
2018[51]HKG}} Hong Kong International AirportSIN}} Singapore Changi AirportKOR}} Incheon International Airport

World's Cleanest Airports

Year 1st 2nd 3rd
2013[51]JPN}} Haneda International AirportKOR}} Incheon International AirportSIN}} Singapore Changi Airport
2014[51]JPN}} Haneda International AirportKOR}} Incheon International AirportSIN}} Singapore Changi Airport
2015[51]KOR}} Incheon International AirportJPN}} Haneda International AirportJPN}} Chūbu Centrair International Airport
2016[51]JPN}} Haneda International AirportJPN}} Chūbu Centrair International AirportKOR}} Incheon International Airport

World's Best Airport Baggage Delivery

Year 1st 2nd 3rd
2013[51]CHE}} Zürich AirportCHN}} Beijing Capital International AirportJPN}} Haneda International Airport
2014[51]HKG}} Hong Kong International AirportKOR}} Incheon International AirportSIN}} Singapore Changi Airport
2015[51]JPN}} Kansai International AirportHKG}} Hong Kong International AirportSIN}} Singapore Changi Airport
2016[51]JPN}} Kansai International AirportJPN}} Haneda International AirportSIN}} Singapore Changi Airport

References

1. ^{{cite web|url=http://whois.domaintools.com/airlinequality.com|title=AirlineQuality.com WHOIS, DNS, & Domain Info - DomainTools|publisher=|accessdate=10 May 2015}}
2. ^{{cite book | author = Mario Kossmann | title = Delivering Excellent Service Quality in Aviation | publisher = Ashgate Publishing | year = 2006 | isbn = 0-7546-4725-0 | pages = 67–71}}
3. ^{{cite web |url=http://airtravel.about.com/b/a/175032.htm |title=Skytrax rates the world's best}}
4. ^World Airline Awards
5. ^World Airport Awards
6. ^{{cite web|url=http://www.asa.org.uk/Rulings/Adjudications/2012/11/Skytrax-Research/SHP_ADJ_196416.aspx|title=ASA Ruling on Skytrax Research|work=asa.org.uk}}
7. ^{{cite web|url=http://www.smartcompany.com.au/business-travel/052880-advertising-standards-authority-calls-out-tripadvisor-and-skytrax-for-fake-user-reviews-2.html|title=Advertising Standards Authority calls out Tripadvisor and Skytrax for fake user reviews|author=Engel Schmidl|date=13 November 2012|work=SmartCompany.com.au|accessdate=10 May 2015}}
8. ^{{cite web | publisher = United Kingdom Parliament | date = 2000-11-15 | url = https://publications.parliament.uk/pa/ld199900/ldselect/ldsctech/121/12110.htm#a99 | title = Select Committee on Science and Technology Fifth Report | accessdate = 2007-11-25}}
9. ^1 2 3 {{cite web |url=http://www.worldairlineawards.com/main/history.htm |title=Archived copy |accessdate=2013-07-13 |deadurl=yes |archiveurl=https://web.archive.org/web/20100531074703/http://www.worldairlineawards.com/main/history.htm |archivedate=31 May 2010 |df=dmy-all }}
10. ^{{cite web|title=Cathay named Airline of the Year|url=http://www.travelweeklyweb.com/cathay-named-airline-of-the-year/2831|publisher=Contineo Media|accessdate=3 December 2012|deadurl=yes|archiveurl=https://archive.today/20130205004235/http://www.travelweeklyweb.com/cathay-named-airline-of-the-year/2831|archivedate=5 February 2013|df=dmy-all}}
11. ^1 {{cite web|url=http://www.theage.com.au/articles/2004/04/16/1082055633699.html|title=The winning edge|publisher=|accessdate=10 May 2015}}
12. ^Airline of the Year 2005
13. ^Airline of the Year 2007 {{webarchive|url=https://web.archive.org/web/20070724182952/http://www.worldairlineawards.com/Awards_2007/AirlineYear-2007.htm |date=24 July 2007 }}
14. ^Airline of the Year 2008 {{webarchive|url=https://web.archive.org/web/20080811042148/http://www.worldairlineawards.com/Awards_2008/AirlineYear-2008.htm |date=11 August 2008 }}
15. ^Airline of the Year 2009 {{webarchive|url=https://web.archive.org/web/20090609143132/http://www.worldairlineawards.com/Awards_2009/AirlineYear-2009.htm |date=9 June 2009 }}
16. ^Airline of the Year 2010 {{webarchive|url=https://web.archive.org/web/20110604005151/http://www.worldairlineawards.com/Awards-2010/Airline2010.htm |date=4 June 2011 }}
17. ^Airline of the Year 2011 {{webarchive|url=https://web.archive.org/web/20110626024628/http://www.worldairlineawards.com/Awards_2011/Airline2011.htm |date=26 June 2011 }}
18. ^{{cite web|title=Qatar Airways is a repeat winner of World's Best Airline Award at Farnborough Air Show|url=http://www.worldairlineawards.com/Awards_2012/Airline2012.htm|publisher=Skytrax|accessdate=3 December 2012|deadurl=yes|archiveurl=https://web.archive.org/web/20121211085935/http://worldairlineawards.com/Awards_2012/Airline2012.htm|archivedate=11 December 2012|df=dmy-all}}
19. ^{{cite web | url=http://www.airlinequality.com/news/awards2013.htm | title=Top 10 airlines | accessdate=4 January 2014}}
20. ^Airline of the Year 2014 {{webarchive|url=https://web.archive.org/web/20150624103522/http://www.worldairlineawards.com/Awards_2014/Airline2014.htm |date=24 June 2015 }}
21. ^{{cite web | url=http://www.worldairlineawards.com/Awards/worlds_best_airline.html | title=World's Best Airlines | accessdate=16 June 2015}}
22. ^{{cite web | url=http://www.worldairlineawards.com/Awards/worlds_best_airline.html | title=World's Best Airlines | accessdate=12 July 2016}}
23. ^{{cite web | url=http://www.worldairlineawards.com/Awards/worlds_best_airline.html | title=World's Best Airlines | accessdate=20 June 2017}}
24. ^{{cite web | url=https://www.worldairlineawards.com/Awards/worlds_best_airline.html |title= World's Best Airlines | accessdate=17 July 2018}}
25. ^1 2 3 Previous Winners : Airport Of The Year {{webarchive|url=https://web.archive.org/web/20080907102943/http://www.worldairportawards.com/main/winner_history.htm |date=7 September 2008 }}
26. ^{{cite web|url=http://english.people.com.cn/english/200104/23/eng20010423_68327.html|title=Survey Lists HK Int'l Airport As World's Best Airport 2001|work=people.com.cn}}
27. ^{{cite web|url=http://www.asiatraveltips.com/travelnews2002/6May2002Sydney.shtml|title=Sydney Airport wins another top ranking in world airport survey - Latest Travel News - ASIA Travel Tips.com|author=smh|publisher=|accessdate=10 May 2015}}
28. ^{{cite press release|title=Hong Kong honoured as the world’s Best Airport for the third straight year|url=http://www.hongkongairport.com/eng/media/press-releases/ex_425.html|publisher=Airport Authority Hong Kong.|accessdate=3 December 2012}}
29. ^HKIA wins top accolades
30. ^Airport of the Year 2005
31. ^Airport of the Year 2006 {{webarchive|url=https://web.archive.org/web/20061231160516/http://www.worldairportawards.com/Awards-2006/AirportYear-2006.htm |date=31 December 2006 }}
32. ^Airport of the Year 2007 {{webarchive|url=https://web.archive.org/web/20090829144235/http://www.worldairportawards.com/Awards_2007/Airport2007.htm |date=29 August 2009 }}
33. ^Airport of the Year 2008 {{webarchive|url=https://web.archive.org/web/20100212081658/http://www.worldairportawards.com/Awards_2008/Airport2008.htm |date=12 February 2010 }}
34. ^Airport of the Year 2009 {{webarchive|url=https://web.archive.org/web/20130805183929/http://www.worldairportawards.com/Awards_2009/Airport2009.htm |date=5 August 2013 }}
35. ^Airport of the Year 2010 {{webarchive|url=https://web.archive.org/web/20101129173104/http://www.worldairportawards.com/main/Press-APT2010.htm |date=29 November 2010 }}
36. ^Airport of the Year 2011 {{webarchive|url=https://web.archive.org/web/20130730200254/http://www.worldairportawards.com/Awards_2011/Airport2011.htm |date=30 July 2013 }}
37. ^ 
38. ^ 
39. ^ 
40. ^ 
41. ^[https://www.worldairportawards.com/the-worlds-top-100-airports-2016/]
42. ^[https://www.worldairportawards.com/the-worlds-top-100-airports-2017/]
43. ^[https://www.worldairportawards.com/worlds-top-100-airports-2018/]
44. ^[https://www.worldairportawards.com/worlds-top-10-airports-2019/]
45. ^{{cite web|url=http://www.airlinequality.com/ratings/5-star-airline-ratings/|title=The world's 5 Star Airlines |publisher=SKYTRAX}}
46. ^http://www.nzherald.co.nz/opinion/news/article.cfm?c_id=466&objectid=10370050
47. ^{{cite news |last=Kaur |first=Karamjit |date= January 9, 2004 |title= Changi named world's best airport; It wins 18 top awards from industry organisations, magazines; SIA shares top honours as best airline |location= The Straits Times (Singapore) |access-date= }}
48. ^{{cite news |last=Williams|first=Geoffrey |date= March 23, 2002 |title= Airline of the Year; No. 1 in the skies |location= The Advertiser }}
49. ^https://beta.theglobeandmail.com/life/travel/frequent-fliers-rate-the-airlines/article761851/
50. ^[https://web.archive.org/web/20171110061623/https://www.highbeam.com/doc/1G1-133226704.html HighBeam]
51. ^1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 http://www.worldairportawards.com/
52. ^{{cite web |url=https://www.worldairlineawards.com/worlds-best-regional-airlines-2018/ |website=worldairlineawards.com |title=World's Best Regional Airlines 2018 |accessdate=31 December 2018}}
53. ^{{Cite web|url=http://www.worldairlineawards.com/Awards/worlds_best_airline_alliance.html|title=The World's Best Airline Alliance in 2017|last=|first=|date=|website=www.worldairlineawards.com|language=en|access-date=}}
54. ^{{Cite web|url=http://www.worldairlineawards.com/Awards/worlds_best_airline_alliance.html|title=The World's Best Airline Alliance in 2018|last=|first=|date=|website=www.worldairlineawards.com|language=en|access-date=}}
55. ^{{Cite web|url=http://www.worldairportawards.com/Awards/worlds_best_airport_terminal.html|title=World's Best Airport Terminals|last=|first=|date=|website=|access-date=}}
56. ^{{cite web|url=http://www.airlinequality.com/ratings/5-star-airport-ratings/|title=The world's 5 Star Airports |publisher=SKYTRAX}}
57. ^{{cite web|url=https://cityreporter.ru/platov-stal-pervym-v-rossii-aeroportom-s-pyatyu-zvezdami-skytrax/|title=Платов стал первым в России аэропортом с пятью звездами Skytrax|newspaper=cityporter.ru|date=12 February 2019}}

External links

  • {{Official website|www.airlinequality.com}}

2 : Business services companies of the United Kingdom|Aviation in the United Kingdom
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