| 词条 | Talkdesk |
| 释义 |
| name = Talkdesk, Inc. | logo = File:Talkdesk Transparent Logo.png | type = | industry = Software as a service | fate = | predecessor = | successor = | founded = 2011 | founders = Cristina Fonseca, Tiago Paiva | defunct = | hq_location_city = San Francisco | hq_location_country = USA | area_served = | key_people = | products = | owner = | num_employees = | num_employees_year = | parent = | website = {{URL|https://www.talkdesk.com/}} }} Talkdesk is a cloud-based contact center and AI software provider. Its headquarters are in San Francisco, with offices in both Lisbon and Porto, Portugal. Talkdesk is a Unicorn, holding a market valuation of over $1 billion. HistoryIn 2011, Talkdesk co-founders Cristina Fonseca and Tiago Paiva noticed the paradigm regarding call center software was not only sloppy but outdated. Fonseca and Paiva entered a contest hosted by Twilio and built the first version of Talkdesk using Twilio's API in 10 days.[1] They were selected to present at Twilio's conference[2] and after winning were invited to join 500 Startup's third batch.[3] Cristina Fonseca and Tiago Paiva founded the company in 2011 and raised $450,000.[4] Talkdesk demonstrated at TechCrunch Disrupt in New York in May, 2012.[5] In August 2014, the company raised $3.15 million led by Storm Ventures.[6] In 2015, Talkdesk raised $21 million DFJ, Salesforce Ventures and Storm Ventures.[7][8] That year, it was mentioned in some slides and articles.[9][10][11][12] On October 27, 2015, Talkdesk announced a program to provide technology startups with free licenses.[13] TechnologyTalkdesk uses WebRTC technology and Twilio telephony.[14] They use Backbone.js for the frontend and Ruby-related technologies (Ruby, Ruby on Rails, Sinatra, Sidekiq, etc.) for the backend.[15] Talkdesk also takes advantage of some NoSQL solutions such as MongoDB, Redis for storage and caching solutions, as well as RabbitMQ for inter-application messaging and leverage internal hypermedia APIs.[16] References1. ^DuVander, Adam. "REAL COMPANIES SPRING FROM LATEST TWILIO CONTEST", Programmable Web, 23 August 2011. 2. ^Morrill, Danielle. [https://www.twilio.com/blog/2011/09/twiliocon-presenting-companies-for-twilio-fun.html "Announcing Twilio Fund Companies Presenting at TwilioCon"], Twilio Blog, 20 September 2011. 3. ^{{cite web|url=http://www.500.co/startup/talkdesk/|title=Talkdesk - 500 Startups|website=www.500.co}} 4. ^{{Cite web|url=https://www.crunchbase.com/organization/talkdesk#/entity|title=Talkdesk {{!}} crunchbase|website=www.crunchbase.com|access-date=2017-09-11}} 5. ^Lawler, Ryan. [https://techcrunch.com/2012/05/22/talkdesk/ "Talkdesk Puts Your Company Call Center In The Cloud"], TechCrunch, New York, 22 May 2012. 6. ^Kokalitcheva, Kia. [https://venturebeat.com/2014/09/16/talkdesk-grabs-3-15m-for-its-call-center-in-the-browser/ "Talkdesk grabs $3.15M for its 'call center in the browser'"], VentureBeat, 16 September 2014. 7. ^Lynley, Matthew. [https://techcrunch.com/2015/06/09/talkdesk-a-startup-that-spins-up-call-centers-raises-15m/ "Talkdesk, A Startup That Spins Up Call Centers, Raises $15M"], TechCrunch, 9 June 2015. 8. ^Clancy, Heather. "Another cloud call-center startup that has people talking", Fortune, 9 June 2015. 9. ^Storm Ventures. "Benchmarking Your SaaS Start-Up with Emergence Capital, Storm Ventures, Talkdesk, Guidespark", SlideShare, 2 October 2014. 10. ^Klingshirn, Greg. [https://salesloft.com/resources/blog/2014/11/benchmarking-saas-startups "Benchmarking SaaS Startups: How Am I Really Doing?"], SalesLoft, November 2014. 11. ^Lemkin, Jason. Shamia, COO of Talkdesk: "8 Things I Learned After Joining a Hyper-Growth SaaS Startup"", SaaStr, 15 May 2015. 12. ^Roof, Katie. [https://techcrunch.com/2015/12/08/talkdesk-call-center-software-growing-like-crazy/ "Talkdesk Call Center Software "Growing Like Crazy""], TechCrunch, 8 December 2015. 13. ^http://www.talkdesk.com/talkstart 14. ^{{cite web|url=https://www.twilio.com/showcase/talkdesk|title=Twilio Cloud Communications - APIs for Voice, VoIP, and Text Messaging|website=www.twilio.com}} 15. ^{{cite web|url=https://www.crunchbase.com/organization/talkdesk|title=Talkdesk - Crunchbase|website=Crunchbase}} 16. ^{{cite web|url=https://github.com/Talkdesk|title=Talkdesk|website=GitHub}} External links
4 : Call centre companies|500 Startups companies|Companies established in 2011|Software companies based in California |
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