| 词条 | Telus International |
| 释义 |
ServicesTELUS International’s customer service outsourcing and digital IT services include: customer care, technical support, sales support, credit and collections, and premium customer support solutions including omnichannel customer support. Its IT solutions include: bots, AI solutions, service desk, infrastructure management, cloud contact center technology, and IT Life-cycle services.[2] TELUS International has been involved in contributing to industry knowledge, mostly through white paper development on topics that include reducing attrition, serving generation Y, outsourcing best practices, and implementing emerging customer service models like chat and social media in an omnichannel care environment. OfficesTELUS International maintains contact centers in the Philippines (Manila), the United Kingdom (England), the United States (Nevada, California and Georgia), Central America (Guatemala and El Salvador), Europe (Bulgaria and Romania), Ireland with its 2017 acquisition of VoxPro[3] and India with its 2018 acquisition of [https://www.prnewswire.com/news-releases/telus-international-completes-acquisition-of-xavient-information-systems-300593531.html Xavient Digital][4]. The majority of the TELUS International workforce is used for North American and European customer service outsourcing and IT support. References1. ^ Shirkey, Alec [https://www.crn.com/slide-shows/managed-services/300094891/telus-international-ceo-puritt-on-xavient-acquisition-plans-adding-15-000-employees-in-two-years-and-his-bpo-competition.htm "Telus International CEO Puritt On Xavient Acquisition Plans, Adding 15,000 Employees In Two Years, And His BPO Competition"], CRM, Retrieved November 7, 2017 2. ^[https://www.telusinternational.com/solutions TELUS International], Products and Services 3. ^ Tannam, Ellen [https://www.siliconrepublic.com/companies/telus-international-acquires-voxpro "Cork-based firm Voxpro acquired by Telus International"], Silicon Republic, Retrieved August 17, 2017. 4. ^{{Cite web|url=https://www.prnewswire.com/news-releases/telus-international-completes-acquisition-of-xavient-information-systems-300593531.html|title=TELUS International completes acquisition of Xavient Information Systems|last=International|first=TELUS|website=www.prnewswire.com|language=en|access-date=2018-05-07}} External links
1 : Telus |
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