“TELUS International Europe”的意思、由来-开放百科全书

词条

TELUS International Europe

释义

History
Languages and Capacities
Industries
Delivery Centers
Sofia Plovdiv Bucharest Craiova
External links

{{peacock|date=August 2012}}{{Infobox company
| name = TELUS International Europe
| genre = BPO outsourcing
| founded = 2004
| founder = Xavier Marcenac, Philippe Ougrinov, Olga Marcenac, Yann Bidan, Grégoire Vigroux
| locations = Delivery centers in Sofia, Plovdiv, Bucharest, Craiova
| industry = Travel, E-Commerce, Telecom, Healthcare, Financial Services, Games
| area_served = Worldwide
| num_employees = 3 500 in Europe; over 25 000 in the world
| website = {{URL|http://telusinternational-europe.com}}
{{URL|http://telusinternational.com}}
}}

TELUS International Europe is a European provider of multilingual contact centre and business process outsourcing (BPO) solutions and a member of TELUS International. TELUS International is a global business process outsourcing company with about 25 000 employees around the world, including in Canada, the United States, Europe, Latin America, the Philippines, and the United Kingdom.

As the global arm of TELUS, TELUS International is backed by a leading national telecommunications company in Canada, with about USD $10 billion of annual revenue and 12.6 million customer connections.

History

TELUS International Europe is a European provider of multilingual contact center and BPO solutions and a member of TELUS International.

2004 - CallPoint founded in Sofia by Xavier Marcenac, Philippe Ougrinov and Olga Marcenac;
2007 - CallPoint Romania founded in Bucharest, by Yann Bidan and Grégoire Vigroux;
2009 - Opening of the second site in Bulgaria, in Plovdiv;
2011 - EBRD becomes shareholder in CallPoint;
2012 - Opening of the second site in Romania, in Craiova. CallPoint joins TELUS International;
2013 - 1,000 employees at European level, about 16 000 employees around the world;
2014 - CallPoint becomes TELUS International Europe;
2015 - About 2 000 employees in Europe.
2016 - About 25 000 employees globally.

Languages and Capacities

Western European languages: English, French,German, Spanish, Italian, Portuguese;
Central/Eastern European Languages: Romanian, Bulgarian,Russian, Czech, Turkish, Serbian, Polish, Slovenian, Croatian, Macedonian,Hungarian, Slovakian, Greek, Georgian;
Nordic Languages: Dutch, Danish, Swedish, Estonian, Finnish, Norwegian, Latvian, Lithuanian;
Other Languages: Hebrew, Armenian, Azeri.

Industries

Travel & Leisure;
Retail & E-Commerce;
Information Technology;
Financial Services;
Telecommunications;
Pharma Services;
Games.

Delivery Centers

Sofia

1200 working stations;
Capacity: 1500+;
Service: 24/7.

Plovdiv

200 working stations;
Capacity:200+;
Service:24/7.

Bucharest

700 working stations;
Capacity:1500+;
Service:24/7.

Craiova

200 working stations;
Capacity: 200+;
Service: 24/7.

External links

Official website;

2 : Call centre companies|Telus

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