| 词条 | UserVoice |
| 释义 |
| name = UserVoice | logo = UserVoice logo.png | logo_size = 250px | type = Private | key_people = Richard White (CEO) Connor Fee (COO) | industry = Software, Help Desk, Customer Support | foundation = 2008 | website = https://www.uservoice.com/ }}UserVoice is a San Francisco based[1] Software-as-a-Service (SaaS) company creating customer engagement tools.[2][3][4] HistoryRichard White realized he needed a more efficient way to monitor feedback from software users. So in 2006, he, created an online forum where they could provide ideas about a project he was designing.[5][6] His method was inspired by Joel Spolsky, who advocated giving programmers a finite number of votes to prioritize software development.[7][8] White asked users to vote, instead of using programmers. White, together with Lance Ivy and Marcus Nelson, launched UserVoice in February 2008.[4] An early adopter was Stack Overflow, run by Spolsky. UserVoice had 13 employees and 4,000 clients, with 23 million users participating by 2011.[9] Products{{update|date=May 2016}}UserVoice Feedback collects and prioritizes suggestions from customers as they list ideas and vote on them.[1][10][11][12] This voting can occur through the SmartVote comparison testing feature.{{cn|date=July 2018}} In addition to the original website-style product, iPhone and Facebook apps are available[13][14] to allow developers to collect feedback for mobile apps.[14][15]UserVoice HelpDesk[4] is a support tool for tracking and responding to customer issues. Customers can thank the support person who responds to their ticket by giving them "kudos."[16][17] The system employs gamification techniques to motivate support teams to provide high quality service.[16][18] Help teams work within a system that displays each person's kudos in real-time.[16] UserVoice HelpDesk also directs customers to relevant answers as they type questions.[2][4]See also
References1. ^1 {{cite web|url=https://techcrunch.com/2008/12/04/uservoice-drops-beta-tag-lets-you-capture-user-feedback/|title=UserVoice Drops Beta Tag, Lets You Capture User Feedback|first=Robin|last=Wauters|publisher=|date= December 4, 2008|work=TechCrunch}} 2. ^1 Ha, Anthony. [https://www.nytimes.com/external/venturebeat/2011/05/05/05venturebeat-uservoice-aims-beyond-user-feedback-54838.html?scp=1&sq=uservoice&st=cse UserVoice Aims Beyond User Feedback] NYTimes. May 5, 2011. 3. ^Finley, Klint. 3 Trends in Idea Management ReadWriteWeb. September 1, 2010. 4. ^1 2 3 Empson, Rip. [https://techcrunch.com/2011/11/18/uservoice-which-powers-customer-engagement-tools-for-meebo-hootsuite-more-raises-1-million/ Uservoice, Which Powers Customer Engagement Tools for Meebo, Hootsuite & More, Raises 1 Million] TechCrunch. November 18, 2011. 5. ^Atwood, Jeff. Podcast #30. Stack Overflow. November 19, 2008. 6. ^Hopkins, Mark. UserVoice is My[Company]Idea Mashable. August 5, 2008. 7. ^Kirkpatrick, Marshall. Why We Love UserVoice ReadWriteWeb. December 5, 2008. 8. ^http://www.joelonsoftware.com/articles/SetYourPriorities.html Set Your Priorities 9. ^EPISODE 5... Interview with UserVoice Co-founder, Scott Rutherford. StartupMarketing.TV. September 23, 2010. {{webarchive |url=https://web.archive.org/web/20120303151224/http://startupmarketing.tv/uservoice |date=March 3, 2012 }} 10. ^Aamoth, Doug. [https://techcrunch.com/2008/04/20/uservoice-offers-a-better-way-to-take-customer-suggestions/ UserVoice Offers A Better Way To Take Customer Suggestions] TechCrunch. April 20, 2008. 11. ^Catone, Josh. 9 Web Apps for Gathering Customer Feedback Mashable. March 6, 2011. 12. ^Reisinger, Don. 10 Ingenious Tools from Google Apps Marketplace eWeek. March 12, 2010. 13. ^Kincaid, Jason. [https://techcrunch.com/2010/12/13/uservoice-brings-its-customer-feedback-service-to-facebook-pages/ UserVoice Brings Its Customer Feedback Service to Facebook Pages] TechCrunch. December 13, 2010. 14. ^1 Finley, Klint. API of the Week: UserVoice API ReadWriteWeb. December 6, 2010. 15. ^Vandor, Mollie. HOW TO: Get Your Feedback On Social Networks Mashable. December 11, 2009. 16. ^1 2 Finley, Klint. Can UserVoice Do What Fish! Can’t and Make Customer Service Fun ReadWriteWeb. March 2, 2011. 17. ^Prestepino, Peter. UserVoice is Full Service-Kudos WebsiteMagazine. March 1, 2011. 18. ^Carlson, Lauren. Gamification: The Key to Preventing Support Agent Burnout Software Advice. External links
7 : Online companies|Software companies based in California|Companies established in 2008|Community websites|Automation software|Customer service|Help desk software |
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