“Waiting in healthcare”的意思、由来-开放百科全书

Waiting for healthcare refers to any waiting period which a patient experiences before or during medical treatment. Waiting to get an appointment with a doctor, staying in a waiting room before an appointment, and being observed during a physician's watchful waiting are different concepts in waiting for healthcare.

When a patient is waiting their friends and family may also be waiting for an outcome.^[1]^[2]

Some experts have suggested that patient waiting rooms in hospitals be integrated with the other rooms providing patient care so that information updates can come freely to anyone waiting.^[3]

In 2014 the Patient-Centered Outcomes Research Institute began funding a study for improving the waiting room experience.^[4]

Patients who are waiting for surgery depend on the availability of the operating theater, and if any patient getting treatment in that room takes longer than scheduled, all patients who are waiting to be next must wait beyond their appointed time.^[5] It can be difficult to maximize efficient use of the operating room when unexpected delays can happen and lead to patients waiting.^[5]

Patients can spend longer waiting for treatment than actually receiving treatment.^[9]

Time in the waiting room has been used to experiment with giving patient health education.^[10]

References

1. ^{{cite journal|last1=Warren|first1=NA|title=Perceived needs of the family members in the critical care waiting room|journal=Crit Care Nurs Q.|date=November 1993|volume=16|issue=3|pages=56–63|pmid=8242445|doi=10.1097/00002727-199311000-00009}}
2. ^{{cite journal|last1=McCarthy|first1=Melissa L.|last2=Ding|first2=Ru|last3=Pines|first3=Jesse M.|last4=Zeger|first4=Scott L.|title=Comparison of Methods for Measuring Crowding and Its Effects on Length of Stay in the Emergency Department|journal=Academic Emergency Medicine|volume=18|issue=12|year=2011|pages=1269–1277|issn=1069-6563|doi=10.1111/j.1553-2712.2011.01232.x}}
3. ^{{cite journal|last1=Halpern|first1=Neil A.|title=Innovative Designs for the Smart ICU|journal=Chest|volume=145|issue=3|year=2014|pages=646|issn=0012-3692|doi=10.1378/chest.13-0004}}
4. ^{{cite web |url= http://www.pcori.org/research-in-action/promis-putting-patients%E2%80%99-waiting-room-time-good-use |title=The PROMIS in Putting Patients’ Waiting Room Time to Good Use |author=staff |work=pcori.org |date=April 22, 2014 |accessdate=16 April 2015}}
5. ^¹{{cite journal|last1=Dexter|first1=Franklin|last2=Epstein|first2=Richard H.|last3=Traub|first3=Rodney D.|last4=Xiao|first4=Yan|title=Making Management Decisions on the Day of Surgery Based on Operating Room Efficiency and Patient Waiting Times|journal=Anesthesiology|year=2004|pages=1444–1453|issn=0003-3022|doi=10.1097/00000542-200412000-00027}}
6. ^{{cite journal|last1=Becker|first1=Franklin|last2=Douglass|first2=Stephanie|title=The Ecology of the Patient Visit|journal=Journal of Ambulatory Care Management|volume=31|issue=2|year=2008|pages=128–141|issn=0148-9917|doi=10.1097/01.JAC.0000314703.34795.44}}
7. ^{{cite journal|last1=Muntlin|first1=Asa|last2=Gunningberg|first2=Lena|last3=Carlsson|first3=Marianne|title=Patients' perceptions of quality of care at an emergency department and identification of areas for quality improvement|journal=Journal of Clinical Nursing|volume=15|issue=8|year=2006|pages=1045–1056|issn=0962-1067|doi=10.1111/j.1365-2702.2006.01368.x}}
8. ^{{cite journal|last1=Bruce|first1=TA|last2=Bowman|first2=JM|last3=Brown|first3=ST|title=Factors that influence patient satisfaction in the emergency department.|journal=J Nurs Care Qual|date=December 1998|volume=13|issue=2|pages=31–37|pmid=9842173|doi=10.1097/00001786-199812000-00005}}
9. ^{{cite journal|last1=Bailey|first1=Norman T. J.|title=A Study of Queues and Appointment Systems in Hospital Out-Patient Departments, with Special Reference to Waiting-Times|journal=Journal of the Royal Statistical Society|date=1952|volume=14|issue=2|pages=185–199|jstor=2983867|series=Series B (Methodological)}}
10. ^{{cite journal|last1=Oermann|first1=MH|title=Effects of educational intervention in waiting room on patient satisfaction.|journal=J Ambul Care Manage|date=April–June 2003|volume=26|issue=2|pages=150–158|pmid=12698929|doi=10.1097/00004479-200304000-00007}}