| 词条 | Contact Centre Cymru |
| 释义 |
|name = Contact Centre Cymru |image = CCCLogo.jpg |formation = 2005 |headquarters = Penrhyndeudraeth, North Wales |location = |region_served = Wales |website = Contact Centre Cymru |footnotes =services delivered
}}Contact Centre Cymru is a bilingual Contact Centre, based in Penrhyndeudraeth, North Wales. Owned and managed as a business unit of PTI Cymru Ltd, they provide a Contact Centre service to a range of businesses across Wales and the UK, including Traveline Cymru.,[1] Bwcabus,[2] First Cymru,[3] Severn Trent Water,[4] National Rail Enquiries[5] and Arriva Trains Wales.[6] Contact Centre Cymru have been in operation since 2005. In 2012, the Contact Centre started to exploit its bilingual expertise by offering similar Welsh Language services to different transport organisations and now operates several commercial contracts.[7] Contact Centre Cymru deliver the Traveline Cymru telephone service, providing customers with bus and train time information via their freephone number 0800 464 0000. This number is free to call from mobile phones as well as landline numbers. HistoryIn 2011, the previous owners experienced financial difficulties which threatened the continued provision of the Traveline Cymru telephone information service. As a result, the contact centre was brought in house under PTI Cymru/Traveline Cymru management in 2012.[8] Contact Centre Cymru worked with a number of partners, including; CPT UK,[9] who are the trade association representing the UK's bus and coach industries. ATCO,[10] the Association of Transport Coordinating Officers, who bring together local authority officers involved with passenger transport, and Carmarthenshire County Council[11] References1. ^{{cite web|title=Traveline Cymru|url=http://www.traveline.cymru/|website=Traveline Cymru|ref=Traveline Cymru}} 2. ^{{cite web|title=Bwcabus|url=http://www.bwcabus.traveline-cymru.info/|website=Bwcabus|ref=Bwcabus}} 3. ^{{cite web|title=First Cymru|url=https://www.firstgroup.com/|website=First Cymru|ref=First Cymru}} 4. ^{{cite web|title=Severn Trent Water|url=https://www.stwater.co.uk/|website=Severn Trent Water|ref=Severn Trent Water}} 5. ^{{cite web|title=National Rail Enquiries|url=http://www.nationalrail.co.uk/|website=National Rail Enquiries|ref=National Rail Enquiries}} 6. ^{{cite web|title=Arriva Trains Wales|url=http://www.arrivatrainswales.co.uk/|website=Arriva Trains Wales|ref=Arriva Trains Wales}} 7. ^{{cite web|title=Speaking Their Language|url=http://www.route-one.net/articles/Traveline_Cymru_Speaking_their_language|website=Route One Magazine|ref=Speaking Their Language}} 8. ^{{cite web|title=Traveline Cymru Wins Call Centre Contracts|url=http://www.insidermedia.com/insider/wales/134677-/|website=Insider Media Limited|ref=Traveline Cymru Wins Call Centre Contracts}} 9. ^{{cite web|title=CPT UK|url=http://www.cpt-uk.org/|website=CPT UK|ref=CPT UK}} 10. ^{{cite web|title=ATCO|url=http://www.atco.org.uk/|website=ATCO Association of Transport Coordinating Officers|ref=ATCO}} 11. ^{{cite web|title=Carmarthenshire County Council|url=http://www.sirgar.llyw.cymru/|website=Carmarthenshire County Council|ref=Carmarthenshire County Council}} 2 : Companies established in 2005|Call centre companies |
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