| 词条 | Zero-defects mentality |
| 释义 |
A zero-defects mentality exists when a command-and-control structure does not tolerate mistakes. This atmosphere is now widely acknowledged to be ineffective in both military and corporate life.{{cn|date=March 2013}} The results of a zero-defects mentality can include careerism, reduced motivation and stifled innovation. Soldiers or employees will feel neither empowered by their successes nor accountable for their failures. Eliminating a zero-defects mentality is one of the primary goals of lean manufacturing, specifically through the application of Kaizen and Andon in the Toyota Production System. See also
da neya de kuss External links
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