| 词条 | Draft:TOPdesk |
| 释义 |
{{Infobox website | name = TOPdesk | logo = TOPdesk RGB Logo.svg | type = Public | founded = {{Start date and age|1993|}} | founder = Frank Droogsma Wolter Smit | location = Delft, Netherlands | num_employees = 600 (2018) | website = {{URL|https://www.topdesk.com}} }}{{Infobox software | name = TOPdesk (software) | screenshot = TOPdesk_Dashboard_Service-desk-KPIs.png | developer = TOPdesk | language = Java (programming language) | website = https://www.topdesk.com/ }} TOPdesk is a service management software company headquartered in Delft, the Netherlands. Founded in 1993, TOPdesk has over 600 employees working across more than 10 countries. The company focuses mainly on mid-sized companies and non-profit organizations such as healthcare, higher education and government institutions. While initially an ITSM solution, the company extended its software with shared service capabilities and Enterprise Service Management. HistoryTOPdesk was founded by Frank Droogsma and Wolter Smit. Droogsma and Smit started developing the application TOPdesk in 1993, in an attic in Delft, the Netherlands, while working as developers at OGD IT services.[1][2] In 1997, TOPdesk became a separate company and moved into a larger office. In 2004, the company opened its first branch abroad in Kaiserslautern, Germany. Over the years, the company has opened offices in London, UK (2005), Antwerp, Belgium (2007), Budapest, Hungary (2009), Sao Paulo, Brazil (2013), Orlando, US (2015),[3] Richmond Hill, Canada (2015),[4] Manchester, UK (2015), Oslo, Norway (2017) [5] and Charleroi, Belgium (2018). In 2012, TOPdesk opened a branch in Ballerup, Denmark after acquiring the company Aventor.[6] It was the first time TOPdesk acquired an existing company and competitor. In 2017, TOPdesk opened an office in Tilburg, the Netherlands. This is the second office in the Netherlands, focusing only on developing the software. In 2015, the company won third prize for best employer in the Netherlands.[7] Business modelTOPdesk is a service management provider. Their goal is to help others improve their services with software that is easy to use. The company’s core business revolves around management of calls, assets, changes, workflows and reservations in the organizational infrastructure. The product is used to support several supporting department throughout organizations, such as IT, Facilities and HR departments, and external support at Managed Service Providers. The product is available as SaaS (software as a service) and on-premises. In 2016, the company moved from perpetual licensing to a subscription-based model. In 2015, TOPdesk became available as a virtual machine via Microsoft Azure Marketplace.[8][9] SoftwareTOPdesk developes ITIL-based software. There have been several versions throughout the years.
EventsThe company has hosted a number of service management events throughout the years. In 2000, TOPdesk organized the first TOPdesk Symposium for its customers. From 2016, TOPdesk organizes the annual event SEE (Service Excellence Experience).[10] See Also
References1. ^{{Cite web|url=https://www.topdesk.com/us/about-topdesk/|title=About TOPdesk {{!}} TOPdesk software and consultancy|website=www.topdesk.com|language=en-us|access-date=2018-07-06}} 2. ^{{Cite news|url=https://www.ogd.nl/blog/post/2012/05/ogd-en-topdesk-delftse-servicedesk-partners/|title=OGD en TOPdesk: Delftse servicedesk-partners - OGD ict-diensten|date=2012-05-16|work=OGD ict-diensten|access-date=2018-07-06|language=nl-NL}} 3. ^{{Cite web|url=https://www.bizjournals.com/orlando/news/2015/03/06/global-software-firm-topdesk-chooses-orlando-for.html|title=https://www.bizjournals.com/orlando/news/2015/03/06/global-software-firm-topdesk-chooses-orlando-for.html|website=www.bizjournals.com|access-date=2018-07-06}} 4. ^{{Cite news|url=https://www.itworldcanada.com/article/customer-service-software-firm-topdesk-stakes-canadian-turf/378282|title=Customer service software firm TOPdesk stakes Canadian turf|work=IT World Canada|access-date=2018-07-06|language=en-US}} 5. ^{{Cite web|url=https://www.topdesk.com/uk/news/topdesk-opens-office-in-norway/|title=TOPdesk opens office in Norway {{!}} TOPdesk|website=www.topdesk.com|language=en-gb|access-date=2018-07-06}} 6. ^{{Cite web|url=https://www.computable.nl/artikel/nieuws/beheer/4238853/250449/topdesk-neemt-deense-concurrent-over.html|title=Topdesk neemt Deense concurrent over|website=www.computable.nl|language=nl|access-date=2018-06-27}} 7. ^{{Cite news|url=https://peoplebusiness.nl/artikelen/hr-trends/dit-zijn-de-beste-werkgevers-en-nieuwe-helden-van-20152016|title=Dit zijn de beste werkgevers en nieuwe helden van 2015/2016|access-date=2018-07-06|language=nl}} 8. ^{{Cite web|url=https://channel9.msdn.com/Blogs/PartnerApps/TOPdesk-gains-entry-to-Microsoft-Azure-Marketplace|title=Deploy TOPdesk Service Management Easily via Azure Marketplace|website=Channel 9|language=en|access-date=2018-07-06}} 9. ^{{Cite web|url=http://blog.toolsadvisor.net/microsoft-azure-adds-topdesk-service-management/|title=Microsoft Azure adds TOPdesk service management|last=|first=|date=2015-06-22|website=|archive-url=|archive-date=|dead-url=|access-date=}} 10. ^{{Cite news|url=https://facto.nl/topdesk-organiseert-nieuw-evenement-see-2016|title=TOPdesk organiseert nieuw evenement: SEE 2016 - facto.nl - Hospitality, Management en organisatie, Nieuws, Vastgoed en huisvesting|date=2016-02-10|work=facto.nl|access-date=2018-07-06|language=nl-NL}} External link
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