| 词条 | GripeO |
| 释义 |
|name = GripeO, Inc. |url = {{URL|https://www.gripeo.com}} |logo = |company_type= Private |area served = Worldwide |founder = Michael Klanac Mark Taylor Nicholas Campanile Steve Makula Jim Proulx Richard Panek |website type = Social media management Social analytics Social CRM Social media measurement |products = ReSolve Social |industry = Internet }}GripeO is an online complaint portal based in Buffalo, New York which allows consumer users to submit feedback for businesses.[1] Consumer feedback, called "gripes" in the system, can be submitted via the GripeO website,[2] iOS app, or Android app.[3][4] That feedback is then delivered to the business via social media, primarily through Twitter[5] GripeO was founded in 2012.[6][7] In 2015 GripeO launched ReSolve Social, a suite of SaaS tools to help businesses leverage the feedback that GripeO aggregates.[8] HistoryOrigins (2012)The idea for a consumer facing customer service portal was initially created by GripeO co-founder Michael Klanac Jr., after a personal experience with a knife that broke while cutting a pizza.[9][10][11] Co-founders Nicholas Campanile and Mark Taylor joined the company to assist with building a minimum viable product, later three other technical co-founders joined to take the product to completion.[12][13][14] BETA and Z80 Labs (2013-2014)During much of 2013 the company ran various beta programs and surveys to assess user feedback on a potential GripeO system, as well as completed research to justify continued development.[15] One of the key findings that drove progress was White House Office of Consumer Affairs statistic that stated "For every customer who bothers to complain, 26 other customers remain silent."[16] By 2014 a working system was stabilized as the consumer facing platform was launched. During the second half of the year the company began raising a financing round to support the growth of the system. GripeO developed a relationship Z80 Labs Technology Incubator,[17] co-managed by venture capitalists Jordan Levy and Ron Schreiber. In December 2014 GripeO closed a $200,000 Angel investor round, led by Z80 Labs, with additional contributions from private Angel investors[18] Seed Sumo and ReSolve Social (2014 - present)GripeO was 1 of 7 out of 1200+ applicants accepted into the 3 month Seed Sumo Technology Accelerator in Bryan, Texas,[19][20] located on site at the Cellucor Inc. headquarters. In addition to another $50,000 in financing, GripeO received guidance from a team of start up mentors. Through the course of the program the team build and launched ReSolve Social, a Social Customer Care and Online Review aggregator platform,[21] powered by the core GripeO system. Further reading
References1. ^{{Cite web|title = New venture will hear your Internet gripes - Buffalo - Buffalo Business First |url =http://www.bizjournals.com/buffalo/blog/morning_roundup/2014/01/new-venture-will-hear-your-internet.html?page=all|website = Buffalo Business First|publisher =|accessdate = }} 2. ^{{Cite web|title = Save of the Day: End bad customer service with this app|url = https://www.usatoday.com/story/money/personalfinance/2014/04/29/save-of-the-day-end-bad-customer-service/8451239/|website = USA TODAY|accessdate = 2016-01-07}} 3. ^{{Cite web|title = How to Get Great Customer Service {{!}} Expert Tips - Consumer Reports News|url = http://www.consumerreports.org/cro/news/2014/09/how-to-rattle-a-company-s-cage-and-get-great-service/index.htm|website = www.consumerreports.org|accessdate = 2016-01-07}} 4. ^{{cite web|title=GripeO Mobile App A Better Way to Complain. gripeo-port3|url=http://cypressnorth.com/portfolio/gripeo-ios-mobile-app/|website=Cyprus North|accessdate=13 January 2016}} 5. ^{{Cite web|title = The Best Services That Ease Your Customer Service Experience|url = http://lifehacker.com/the-best-services-that-ease-your-customer-service-exper-1574946654|website = Lifehacker|accessdate = 2016-01-07|language = en-US}} 6. ^{{Cite web|title = GripeO {{!}} ReSolve Social {{!}} CrunchBase|url = https://www.crunchbase.com/organization/gripeo#/entity|website = www.crunchbase.com|accessdate = 2016-01-06}} 7. ^{{cite web|title=Just-launched GripeO is tackling the ‘big business’ of complaining|url=http://startupbeat.com/2014/04/09/gripeo-qa-id3748/|website=Startup Beat|accessdate=13 January 2016}} 8. ^{{cite web|title=GripeO – Modern Customer Service Platform|url=http://www.nibletz.com/startups/gripeo-modern-customer-service-platform/|website=nibletz|accessdate=13 January 2016}} 9. ^{{Cite web|title = Got a Problem? GripeO Might Be Able To Help|url = http://tennessee.uloop.com/news/view.php/84950/got-a-problem-gripeo-might-be-able-to-help|website = Uloop|accessdate = 2016-01-07}} 10. ^{{cite web|title=Founder Stories: GripeO Building A New Social Care Recipe|url=http://www.superbcrew.com/founder-stories-gripeo-building-a-new-social-care-recipe/|website=superbcrew|accessdate=13 January 2016}} 11. ^{{Cite web|title = Interview with Mike Klanac, CEO of GripeO|url = http://socialmediaslant.com/interview-mike-klanac-gripeo/|website = Social Media Slant|accessdate = 2016-01-06|language = en-US}} 12. ^{{Cite web|title = Gripe-O: What’s your gripe Greater Buffalo?|url = http://buffalorising.com/2013/07/gripeo-whats-your-gripe-greater-buffalo/|website = Buffalo Rising|accessdate = 2016-01-07|language = en-US}} 13. ^{{cite web|title=Have a complaint, quibble or gripe? GripeO takes the frustration out of customer service complaints!|url=http://startups.fm/2013/07/15/have-a-complaint-quibble-or-gripe-gripeo-takes-the-frustration-out-of-customer-service-complaints.html|website=StartUps}} 14. ^{{cite web|title=GripeO Resolve Social|url=https://gust.com/companies/gripeo|website=gust|accessdate=13 January 2016}} 15. ^{{Cite web|title = Site lets you set your price and lie in wait|url = http://www.houstonchronicle.com/business/technology/article/Site-lets-you-set-your-price-and-lie-in-wait-4948841.php?t=ce35ecc1cc|website = Houston Chronicle|accessdate = 2016-01-07}} 16. ^{{Cite web|title = 75 Customer Service Stats and Facts you Can't Afford to Ignore|url = http://www.helpscout.net/75-customer-service-facts-quotes-statistics/|website = www.helpscout.net|accessdate = 2016-01-06}} 17. ^{{Cite web|title = Innovate WNY: GripeO|url = http://www.wgrz.com/story/news/local/2015/11/16/innovate-wny-gripeo/75857624/|website = WNY News|accessdate = 2016-01-07}} 18. ^{{Cite web|title = GripeO wraps $200K in seed funding - Buffalo - Buffalo Business First|url = http://www.bizjournals.com/buffalo/blog/morning_roundup/2015/01/gripeo-wraps-200k-in-seed-funding.html|website = Buffalo Business First|publisher = |accessdate = 2016-01-06}} 19. ^{{Cite web|title = Eight Startups Selected for Seed Sumo's Accelerator Class|url = http://www.siliconhillsnews.com/2015/04/30/eight-startups-selected-for-seed-sumos-accelerator-class/|website = SiliconHills|accessdate = 2016-01-07}} 20. ^{{Cite web|title = Seed Sumo Announces Eight Tech Startups for new Accelerator Class {{!}} Xconomy|url = http://www.xconomy.com/texas/2015/04/30/seed-sumo-announces-eight-tech-startups-for-new-accelerator-class/|website = Xconomy|publisher = |accessdate = 2016-01-06|language = en-US}} 21. ^{{Cite web|title = Class Notes: Got a Gripe? - At Buffalo - The University at Buffalo Alumni Magazine|url = http://www.buffalo.edu/atbuffalo/article-page-winter-2016.host.html/content/shared/www/atbuffalo/articles/Winter-2016/class-notes/got-a-gripe.detail.html|website = www.buffalo.edu|accessdate = 2016-01-07}} External links
2 : Marketing companies of the United States|Internet properties established in 2012 |
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