词条 | Hotel loyalty program |
释义 |
A hotel loyalty program or hotel reward program is a loyalty program typically run by a hotel chain. A hotel loyalty program is a key strategy used by hotel chains to attract to and retain business at its properties. A hotel loyalty program works to entice business travelers or other frequent hotel guests to favour that particular brand or group of hotels over others when selecting a hotel. A hotel loyalty program will generally have multiple levels. Newly joined members are offered some privileges, such as free Internet [1] to encourage them to join the scheme. This ensures that the guest has an incentive to use their loyalty card, even if they do not anticipate reaching the next rewards level. In addition, joining the scheme and staying nights in a hotel will typically accrue points, which are similar to frequent flyer miles, and can be redeemed for free nights in hotels (the number of points required to stay a night may vary based on the normal cost of the hotel, and on the day of the week or season) and other benefits, such as a welcome gift, free parking, discount pricing, greater points earning and buying power, and/or no blackout dates.[2][3] Higher levels in the scheme will typically offer a combination of benefits including free room upgrades, bonus points, rolling 24-hour check-in,[4] and free access to more of the hotel's facilities, such as buffet breakfasts, executive lounges, spas, and other features. Mid-tiers and higher levels are typically reached by staying a certain number of nights during the membership year, or by obtaining a credit card or charge card associated with that hotel chain or one of its partners.[5][6] The world's largest hotel chains, including Hilton, Hyatt, Marriott, Starwood, and others, all operate reward programs. However some luxury brands, such as Four Seasons, have eschewed the concept,[7] saying they prefer building loyalty through personalised service. Links to other loyalty programsCredit cardsMost major hotel loyalty programs are associated with one or more branded credit cards. By spending on the hotel-affiliated credit card, the customer earns loyalty points and other benefits in the hotel program. These points are used for free hotel nights. Some credit cards also offer an automatic upgrade to a higher level of the hotel reward scheme.[8][9] Travel partnersAirlines{{unreferenced section|date=October 2018}}There are several links between frequent flyer schemes and hotel reward schemes:
Many hotels and resorts have partnerships with casinosSome of the hotel-casino partnerships include:
Mattress runA 'mattress run' is a stay in a hotel with the purpose of achieving hotel loyalty program status.[13] A mattress run is a similar concept to a mileage run for an airline loyalty scheme, however while a mileage run requires the traveller to actually fly to their destination, a mattress run only requires the guest to check-in physically, after which the guest might sleep at home, or in a different hotel. A guest performing a mattress run would book stays in cheaper hotels and at cheaper times of week or year. A mattress run will only make sense when a traveller is otherwise staying at the loyalty program's properties, but has not stayed enough nights to reach their desired status level. Mattress running in an area with low hotel costs, such as Arizona, could earn benefits when staying in more expensive cities, such as New York, including breakfasts that might cost $30 or more, and free suite upgrades retailing at hundreds of dollars. Independent loyalty schemesSome independent hotel associations, such as Preferred Hotels & Resorts, Leading Hotels of the World, and others, operate loyalty schemes, which function as a single scheme despite the hotels being independently owned.[14] The hotel booking website Hotels.com operates a simple reward scheme, whereby booking hotels through the site earns credit towards free hotel nights. References1. ^{{cite web| url=http://hhonors3.hilton.com/en/explore/benefits/index.html|website=Hilton.com|title=Hilton HHonors Benefits}} {{Customer loyalty programs}}2. ^{{cite web|website=Wyndham.com|url=https://www.wyndhamhotels.com/wyndham-rewards/member-levels|title=Member Levels}} 3. ^{{cite web|website=Marriott.com|title=Member Benefits|url=https://www.marriott.com/loyalty/member-benefits/member.mi}} 4. ^{{cite news|url= https://www.nytimes.com/2012/02/19/travel/how-to-attain-hotel-elite-status.html|work=The New York Times|title=How to Attain Elite Hotel STatus|date=February 19, 2012}} 5. ^{{cite web|website=Wyndham|title=Member Levels: Get GOLD or PLATINUM with the Wyndham Rewards Visa®Card}} 6. ^{{cite web|website=The Points Guy|title=The Best Hotel Credit Cards of 2018|author=Gilbert, Sarah|date=October 13, 2018}} 7. ^{{cite web| url=https://skift.com/2014/11/06/interview-four-seasons-ceo-on-building-a-new-kind-of-loyalty/|website=Skift.com|date=November 6, 2014|title=Interview: Four Seasons CEO On Building a New Kind Of Loyalty}} 8. ^{{cite web|website=Wyndham|title=Member Levels: Get GOLD or PLATINUM with the Wyndham Rewards Visa®Card}} 9. ^{{cite web|website=The Points Guy|title=The Best Hotel Credit Cards of 2018|author=Gilbert, Sarah|date=October 13, 2018}} 10. ^{{cite web|website=MilestoMemories.BoardingArea.com|url=https://milestomemories.boardingarea.com/guide-maximize-world-of-hyatt-m-life-partnership/|title=Guide: Hyatt/M Life Casino and Hotel Loyalty Partnership. Stack Benefits and Programs for Maximum Value and Big Rewards|access-date=October 26, 2018|date=July 5, 2018|author=Walsh, Bethany}} 11. ^{{cite news|work=Philadelphia Business Journal|url=https://www.bizjournals.com/philadelphia/news/2018/04/02/atlantic-city-revel-ocean-resort-unbound-hyatt.html|date=April 2, 2018|author=Burdo, Alison |location=Philadelphia, PA|title=Hotel at Atlantic City's future Ocean Resort to be a luxury Hyatt|access-date=October 26, 2018}} 12. ^{{cite web|website=Caesars.com|url=https://www.caesars.com/total-rewards/tr-partners/wyndham_resorts|title=Total Rewards Partners: Total Rewards + Wyndham Rewards|access-date=October 26, 2018}} 13. ^https://www.nytimes.com/2013/12/10/business/games-travelers-play-to-snag-hotel-upgrades.html 14. ^https://www.nytimes.com/2016/04/03/travel/frequent-flyer-miles-hotel-points.html 3 : Customer loyalty programs|Credit card rewards programs|Hospitality industry |
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