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词条 James L. Heskett
释义

  1. Early life

  2. Career

  3. Works

  4. References

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| employer = Harvard Business School
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James L. Heskett is an American academic. He is the UPS Foundation Professor of Business Logistics, Emeritus at the Harvard Business School.

Early life

James L. Heskett earned a PhD from the Stanford Graduate School of Business.[1]

Career

Heskett first taught at the Ohio State University.[1] In 1965, he joined the faculty at the Harvard Business School.[1] He has also been the senior associate dean for educational programs at the HBS.[2] In this capacity, he helped reduce the workload for MBAs, on the assumption that they had previously been bombarded with too much information they could not take in.[2]

Heskett is the co-author of seven books and the sole author of one more book. In his 1992 book called Corporate Culture and Performance, co-authored with his HBS colleague John Kotter, Heskett studied 200 companies and concluded that adaptable corporate cultures led to higher financial returns.[3]

Works

  • {{cite book|last1=Hart|first1=Christopher W. L.|last2=Heskett|first2=James L.|last3=Sasser|first3=W. Earl|title=Service Breakthroughs: Changing the Rules of the Game|date=1990|publisher=Free Press|location=New York|isbn=9780029146750|oclc=963683716}}
  • {{cite book|last1=Hart|first1=Christopher W. L.|last2=Heskett|first2=James L.|last3=Sasser|first3=W. Earl|title=The Service Management Course: Cases and Readings|date=1991|publisher=Free Press|location=New York|isbn=9780029140918|oclc=476595345}}
  • {{cite book|last1=Heskett|first1=James L.|last2=Kotter|first2=John P.|authorlink2=John Kotter|title=Corporate Culture and Performance|date=1992|publisher=Free Press|location=New York|isbn=9781451655322|oclc=755062653}}
  • {{cite book|last1=Heskett|first1=James L.|last2=Sasser|first2=W. Earl|last3=Schlesinger|first3=Leonard A.|title=The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value|date=1997|publisher=Free Press|location=New York|isbn=9780684832562|oclc=35750450}}
  • {{cite book|last1=Heskett|first1=James L.|last2=Sasser|first2=W. Earl|last3=Schlesinger|first3=Leonard A.|title=The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees|date=2003|publisher=Free Press|location=New York|isbn=9780743225694|oclc=883293499}}
  • {{cite book|last1=Heskett|first1=James L.|last2=Sasser|first2=Earl W.|last3=Wheeler|first3=Joe|title=Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage|date=2008|publisher=Harvard Business Press|location=Boston, Massachusetts|isbn=9781422110232|oclc=805023221}}
  • {{cite book|last1=Heskett|first1=James L.|title=The Culture Cycle: How to Shape the Unseen Force That Transforms Performance|date=2012|publisher=FT Press|location=Upper Saddle River, New Jersey|isbn=9780132779784|oclc=773977523}}
  • {{cite book|last1=Heskett|first1=James L.|last2=Sasser|first2=W. Earl|last3=Schlesinger|first3=Leonard A.|title=What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms|date=2015|publisher=Berrett-Koehler Publishers|location=Oakland, California|isbn=9781626565852|oclc=929986026}}

References

1. ^{{cite web|title=James L. Heskett|url=http://www.hbs.edu/faculty/Pages/profile.aspx?facId=6842|website=Harvard Business School|accessdate=March 19, 2017}}
2. ^{{cite news|title=HARVARD EASING BUSINESS STUDENT WORKLOAD|url=https://www.nytimes.com/1982/04/08/business/harvard-easing-business-student-workload.html|accessdate=March 20, 2017|work=The New York Times|date=April 8, 1982}}
3. ^{{cite news|last1=Kotter|first1=John|title=Does corporate culture drive financial performance?|url=https://www.forbes.com/sites/johnkotter/2011/02/10/does-corporate-culture-drive-financial-performance/#34f939937e9e|accessdate=March 20, 2017|work=Forbes|date=February 10, 2011}}
{{Authority control}}{{DEFAULTSORT:Heskett, James L.}}{{US-academic-bio-stub}}

5 : Living people|Stanford Graduate School of Business alumni|Ohio State University faculty|Harvard Business School faculty|Year of birth missing (living people)

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