| 词条 | Kayako |
| 释义 |
|name = Kayako Ltd. |logo = Kayako.jpg |logo_size = 190px |location = London |company_type = Private |launch_date = {{Start date|2001}} |website = {{URL|https://www.kayako.com/}}}}Kayako is a customer service software company based in London, United Kingdom. Kayako builds customer service and help desk software which businesses use to talk to and support their customers. Kayako was founded in 2001 in Jalandhar, India and has since relocated its headquarters in London, United Kingdom.[1] In addition to its London location, the company has offices in Gurgaon, India and Singapore.[2] The company now serves 50,000 customers in over 100 countries,[3] including Peugeot, De Beers, NASA and the American Motorcyclist Association.[4][5] Kayako was cited as a direct competitor in Zendesk's (another help desk software company listed on the New York Stock Exchange) S-1 IPO filing with the Securities Exchange Commission.[6] HistoryKayako was established in 2001 by Varun Shoor,[7] who formed the company and its first office in his hometown of Jalandhar, India after dropping out of college.[8][9] Shoor learned to program when he was 13 years old, and started work on Kayako at the age of 17.[10] Kayako is bootstrapped and has not taken any external investment, which is rare for a Software as a Service (SaaS) startup.[11] However, Kayako was reported to be in talks with Helion Venture Partners to raise investment.[12] Viber website compromiseIn July 2013, Viber's online help desk, hosted by Kayako, was hacked and defaced by the Syrian Electronic Army.[13] Viber determined that the compromise was related to a compromise of an individual's account password, and not a security vulnerability in the Kayako application itself.[14] ESW Capital acquisitionOn 14 February 2018, Kayako announced that it had been acquired by ESW Capital, a private equity firm based in Austin, Texas that owns Trilogy (company)[15] to "further invest in creating a unified support experience centered around an integrated chat platform". References1. ^{{cite news|last1=Abrar|first1=Peerzada|title=Mass exodus: Tech startups may shift overseas as young ventures face regulatory hurdles in India|url=http://economictimes.indiatimes.com/small-biz/startups/mass-exodus-tech-startups-may-shift-overseas-as-young-ventures-face-regulatory-hurdles-in-india/articleshow/45754402.cms|accessdate=19 April 2017|work=The Economic times|agency=The Economic times|date=5 January 2015}} 2. ^{{cite web|last1=Williams|first1=Felicia|title=Kayako’s CEO on building a bootstrapped business|url=https://techcrunch.com/2016/12/31/kayako-building-bootstrap-business/|website=TechCrunch|publisher=TechCrunch|accessdate=19 April 2017}} 3. ^{{cite news|last1=Prasad|first1=Anurag|title=Hobbyist coder makes it big|url=http://fortuneindia.com/2011/september/hobbyist-coder-makes-it-big-1.8376|accessdate=19 April 2017|work=Fortune India|publisher=Fortune Magazine}} 4. ^{{cite news|last1=Brandon|first1=John|title=The new help desk: Agile, educational, efficient|url=http://www.computerworld.com/article/2500484/enterprise-applications/the-new-help-desk--agile--educational--efficient.html?page=2|accessdate=19 April 2017|work=Computer World|agency=IDG|date=1 February 2012}} 5. ^{{cite news|last1=Sims|first1=David|title=Kayako Offers Free Software to Non-Profits|url=http://it.tmcnet.com/topics/it/articles/61517-kayako-offers-free-software-non-profits.htm|accessdate=19 April 2017|work=infoTECH|publisher=TMCnet}} 6. ^{{cite web|title=FORM S-1 REGISTRATION STATEMENT, Zendesk, Inc.|url=https://www.sec.gov/Archives/edgar/data/1463172/000119312514137878/d665368ds1.htm|website=sec.gov|accessdate=19 April 2017}} 7. ^{{cite news|last1=Ganguly|first1=Payal|title=Why entrepreneurs in India are bootstrapping their startups|url=http://economictimes.indiatimes.com/small-biz/startups/why-entrepreneurs-in-india-are-bootstrapping-their-startups/articleshow/35493367.cms?intenttarget=no|website=The Economic Times|accessdate=19 April 2017}} 8. ^{{Cite news|url=https://dropoutdudes.com/success-story-kayako-ceo-school-dropout-varun-shoor/|title=Success Story: School Dropout Varun Shoor With No Training in Coding Made A Fantastic Software That Has NASA, MTV as Clients|last=|first=|date=2017-12-08|work=Dropout Dudes|access-date=2017-12-08|archive-url=|archive-date=|dead-url=|language=en-US}} 9. ^{{cite web|last1=Williams|first1=Felicia|title=Kayako’s CEO on building a bootstrapped business|url=https://techcrunch.com/2016/12/31/kayako-building-bootstrap-business/|website=TechCrunch|publisher=TechCrunch|accessdate=19 April 2017}} 10. ^{{cite web|last1=Mitra|first1=Sramana|url=http://www.sramanamitra.com/2014/01/01/bootstrapped-journey-of-a-child-entrepreneur-in-india-varun-shoor-ceo-of-kayako-part-1/|website=One Million by One Million|accessdate=19 April 2017|title=Bootstrapped Journey of a Child Entrepreneur in India: Varun Shoor, CEO of Kayako}} 11. ^{{cite web|last1=Williams|first1=Felicia|title=Kayako’s CEO on building a bootstrapped business|url=https://techcrunch.com/2016/12/31/kayako-building-bootstrap-business/|website=TechCrunch|publisher=TechCrunch|accessdate=19 April 2017}} 12. ^{{cite news|last1=Dutta|first1=Diksha|title=Enterprise software firm Kayako in talks to raise funds from Helion, others|url=https://www.vccircle.com/enterprise-software-firm-kayako-talks-raise-funds-helion-others/|accessdate=19 April 2017|work=VC Circle|date=10 February 2014}} 13. ^{{cite news|last1=Goodin|first1=Dan|title=Viber’s online help desk sacked by pro-Syrian hackers|url=https://arstechnica.com/security/2013/07/vibers-online-help-desk-sacked-by-pro-syrian-hackers/|accessdate=19 April 2017|work=Arstechnica|publisher=Arstechnica|date=23 July 2013}} 14. ^{{cite news|last1=Burke|first1=Elaine|title=Syrian Electronic Army hacks Viber following phishing attack|url=https://www.siliconrepublic.com/enterprise/syrian-electronic-army-hacks-viber-following-phishing-attack|accessdate=19 April 2017|work=Silicon Republic|publisher=Silicon Republic|date=24 July 2017}} 15. ^{{cite news|title=Kayako Acquired by ESW Capital|url=https://www.cnbc.com/2018/03/14/pr-newswire-kayako-acquired-by-esw-capital.html|accessdate=15 March 2018|agency=CNBC}} External links
6 : Bug and issue tracking software|Help desk|Business software companies|CRM software companies|Customer relationship management software|Software companies of India |
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