| 词条 | Service automation framework |
| 释义 |
The Service Automation Framework (SAF) is a set of best practices for the automated delivery of services. The concept builds further on the self-service practices of ITIL and IT Service Management. In its current form, the SAF is published as in a series of volumes, covering different processes of service automation.[1] The Service Automation Framework is maintained and updated by the Service Automation Framework Alliance[2], an independent body of knowledge for the advancement of service automation. SAF describes processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization's strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement. Since December 2016, APMG-International provides the examination for the SAF. References1. ^{{Cite book|url=https://www.worldcat.org/oclc/990693857|title=Service automation framework for the design and delivery of automated services|last=Jan-Willem.|first=Middelburg,|date=2017|publisher=Van Haren|isbn=9789401800631|location=Zaltbommel|oclc=990693857}} 2. ^{{Cite web|url=http://www.serviceautomation.org|title=Service Automation Framework {{!}} Service Automation Framework Alliance|website=Service Automation Framework {{!}} Service Automation Framework Alliance|language=en-US|access-date=2017-08-30}} 1 : IT service management |
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