“Business service provider”的意思、由来-开放百科全书

词条

Business service provider

释义

Types of business service providers
Back Office BSPs Front Office BSPs
References
Further reading

{{about|a type of service company|the type of so-called "wave two" software as a service provider that business consultants sometimes call business service provider{{sfn|Wilkinson|2005|p=53}}|application service provider}}

A business service provider (BSP) is one of several categories of service provider in the business world. As opposed to an application service provider which provides application components over a computer network, the services provided by a BSP are more in the area of infrastructure: mail delivery, building security, finance, administration, and human resources.{{sfn|Umar|2003|p=8—15}} Unlike an ASP, a BSP provides business processes as services, providing partial or full business process outsourcing.{{sfn|Seidl|2007|p=14}} They are often subdivided into two types: "back office" and "front office" BSPs.{{sfn|Seidl|2007|p=13}}

Types of business service providers

Back Office BSPs

Back office operations are the off-site delivery of a range of non-core service functions, including routine administration tasks, customer service and technical support. Offshore back office operations involve the ongoing use of an outsourcing base in another country.^[1]

Front Office BSPs

The front office is the part of a company that comes in contact with clients, such as the marketing, sales, and service departments. In the hotel industry, the front office (also known as front desk) welcomes guests to the accommodation section: meeting and greeting them, taking and organizing reservations, allocating check in and out of rooms, organizing porter service, issuing keys and other security arrangements, passing on messages to customers and settling the accounts.^[2]

Examples

Front Office Solutions Provider ^[3]

References

1. ^{{cite web|url=http://www.tradeforum.org/Back-Office-Operations/ |title=Back Office Operations|publisher=Trade Forum|accessdate=2015-04-14}}
2. ^{{cite web|url=http://www.psawa.com/The_role_of_the_service_provider_in_the_community.html#31b |title= The role of the service provider in the community|publisher=psawa.com |accessdate=2015-04-14}}
3. ^{{cite web|url=http://www.probegroup.com.au|title= The Probe Group|accessdate=2015-04-14}}

General

{{cite book|ref=harv|title=Business process outsourcing relationships in Swiss banking: an exploratory study|first=Roman|last=Seidl|publisher=Cuvillier Verlag|year=2007|isbn=978-3-86727-364-0}}
{{cite book|ref=harv|title=Information Security and Auditing in the Digital Age: A Practical and Managerial Perspective|first=Amjad|last=Umar|publisher=nge solutions, inc.|year=2003|isbn=978-0-9727414-7-7}}
{{cite book|ref=harv|title=Construction collaboration technologies: the extranet evolution|first=Paul|last=Wilkinson|publisher=Taylor & Francis|year=2005|isbn=978-0-415-35858-3}}

Types of business service providers

Back Office BSPs

Front Office BSPs

References

Further reading