词条 | International SOS | ||||||||||||||||
释义 |
International SOS focuses on helping organisations and their people reduce exposure to, and mitigate, risks while travelling abroad.[3] Their services include pre-travel information, pre-travel health programmes, travel safety education, advice, medical equipment and assistance services.[4] It provides a range of services all over the world including assessing medical and security risks, advising on preventive programmes and assisting with emergency response for travellers, expatriates and their dependents. These activities are provided via 26 assistance centres including Bali, Beijing, Dubai, Jakarta, London, Paris, Philadelphia, Singapore, Sydney and Tokyo. These centres are staffed by physicians, nurses, operations managers, multilingual coordinators and logistics support personnel. International SOS is a privately owned company. They work with educational organisations,[5] corporate clients (including the majority of the Fortune Global 500[1]), non-governmental organisations (NGOs) and governmental organisations.[6] International SOS was one of the first companies offering traveller tracking services. TravelTracker, their flagship technology product, monitors the travel of 3 million people, helping organisations locate their workers in a crisis.[7] TravelTracker is a component of International SOS' travel risk management programme, also including risk assessment, client advice, and providing assistance when needed.
OrganisationInternational SOS has dual headquarters in Singapore and London.[9] Its operations are divided into six regions: America, Europe, EEMEA (East Europe, Middle East and Africa), Indonesia, Asia and Australia. All its assistance Centres have Global ISO 9001:2015 certification.[10] It also has a global network of external service providers including specialist doctors, hospitals, ambulances, charter aircraft and security personnel. The centres are staffed by physicians, nurses, operations managers, multilingual coordinators and logistics support personnel. PersonnelThe organisation has approximately 11,000 employees worldwide, of which 1,400 are full-time doctors and 200 are security specialists. International SOS has a global network of 26 Assistance Centres staffed by physicians, nurses, operations managers, multilingual coordinators and logistics support personnel. Joint Venture with Control RisksInternational SOS and Control Risks formed a joint venture in 2008 to deliver travel security advice and assistance to clients. Control Risks is an independent, global risk consultancy specialising in political, integrity and security risk. Aeromedical ServicesInternational SOS operate air ambulances services out of South Africa, Singapore, China, Papua New Guinea, and the Middle East. International SOS airlifted 18,000 emergency cases in 2008.[11] Their scheduled airline and air ambulance transports services are certified to ISO 9001:2008.[12] International SOS is a member and contributor to Flight Safety Foundation’s BARS (Basic Aviation Risk Standard).[13] Air ambulances are used across borders and islands such as rescuing Singaporeans affected by the Sabah earthquake in Malaysia.[14] History1985: Pascal Rey-Herme, a doctor, and Arnaud Vaissié, a businessman, founded a company (then called AEA International) in 1985 to provide medical assistance services to expatriate communities and international organisations operating in Southeast Asia. Over the following decade, the company grew from its base in Singapore and Indonesia into a pan-Asian corporation, with operations in Hong Kong, Australia, Japan and mainland China. Key clients included oil and gas companies with operations in remote locations. 1998: AEA International acquired International SOS Assistance, a Group of Corporations founded in 1974 by Claude Giroux a Canadian entrepreneur, creating the largest medical assistance company in the world.[1] Initially, it was known as AEA International SOS, and was renamed International SOS in 1999. The acquisition extended the company into the United States, Russia and Eastern Europe and eventually Africa and the Middle East. Travel safety and security services were added to offerings. Growth and AcquisitionsThe company’s growth partly resulted from a number of joint ventures and acquisitions, including: 2008
Milestones and Significant EventsInternational SOS has provided medical advice, assistance and travel safety services during and after a number of major incidents.[19] 1998 Evacuation assistance provided during the Jakarta unrest.[19]2000 Began to provide client support during major sporting events, later including the Olympic Games in Sydney (2000), Athens (2004), Beijing (2008) and London (2012); and the 2010 Asian Games.[20]2001 Travel locator services were added to the online platform. 2003 Provided medical assistance during the SARS outbreak, including utilising a portable medical isolation unit to transport infected patients.[21]2004 Led emergency medical and security responses to the Boxing Day Tsunami, and provided longer term assistance, including the creation of the North Sumatra Relief Fund.[22]2005 Medical assistance given in response to Hurricane Wilma.[23]2006 International SOS’s medical transports became the first direct flights between mainland China and Taiwan to be flown since 1949.[24]2008 TravelTracker launched, a travel tracking service that combined the best of Control Risks' and International SOS' existing services.[25] The award-winning application now tracks more than 2.5 million travellers per year.[26] Provided advice and assistance following the Mumbai terrorist attacks and helped those directly impacted by the event.[27]2010 Dispatched a team to coordinate evacuations immediately following the aftermath of the Haiti earthquake.[28] Began to offer preventive programmes to help companies meet duty of care obligations to employees travelling and working abroad.[29] This initiative led to the distribution of medical and security information and alerts online, and developing travel preparation and risk mitigation programmes.[7][30]2011
AwardsInternational SOS has received the following recognition and awards: 2009 Arnaud Vaissié awarded Ernst and young Entrepreneur of The Year Award[45]2012 The publication ‘[https://www.internationalsos.com/~/media/corporate/files/documents/duty-of-care-legal-summary.pdf?la=en Duty of Care Benchmarking Study]’ won ‘Best Research Study of the Year’ EMMA.[46]2014
PublicationsInternational SOS has been listed as a publisher on several academic works covering research into duty of care and travel risk management. Notable publications include works by Professor Dr. Lisbeth Claus[61][62] and ACTE (Association of Corporate Travel Executives) International.[63] 2009 ‘White Paper: ‘Duty of Care of Employers for Protecting International Assignees, Their Dependents, and International Business Travellers’, written by Professor Dr Lisbeth Claus, published by International SOS.[61]2010 ‘[https://www.chathamhouse.org/sites/files/chathamhouse/public/Research/Energy,%20Environment%20and%20Development/r0112_highimpact.pdf Briefing Paper: Every Ash Cloud has a Silver Lining – Lessons Learned from the 2010 Icelandic Volcano Crisis]’, published by ACTE (Association of Corporate Travel Executives) Global and International SOS. 2011 ‘Duty of Care and Travel Risk Management Global Benchmarking Study’[https://www.internationalsos.com/~/media/corporate/files/documents/global_duty_of_care_benchma1.pdf], written by Professor Dr Lisbeth Claus, published by International SOS. 2015 ‘Travel Risk Management, European Trends’ , written in partnership with FERMA and DLA Piper. 2015 ‘Scholastic sector's duty of care: Managing the pursuit of education while abroad’ written by Dr Lisbeth Claus, Professor of Global Human Resources at the Atkinson Graduate School of Management of Willamette University, and Robert L. Quigley, Regional Medical Director and Senior Vice President of Medical Assistance, Americas Region for International SOS. 2016 ‘Managing the safety, health and security of mobile workers: an occupational safety and health practitioner's guide’ by International SOS Foundation and IOSH2017 ‘Investing and Operating in Russia’ white paper launched in partnership with Enhesa' 2018 'Investing and operating in Mexico: How to Mitigate Occupational Health Risks and Achieve Regulatory Compliance' International SOS FoundationThe International SOS Foundation launched in March 2012 and is a registered charity that was started with a grant from International SOS. It is a fully independent and non-profit organisation.[64] The International SOS Foundation has the goal of improving the safety, security, health and welfare of people working abroad or on remote assignments through the study, understanding and mitigation of potential risks. It has published, and acts as a repository for, a number of academic papers, articles and advisory notes on duty of care, travel risk management and related topics.[65] In 2016, the International SOS Foundation introduced the Duty of Care Awards to recognise organisations and individuals who have made a significant contribution to protecting their staff as they travel and work overseas.[66] In 2017, the Duty of Care Summit was launched bringing together industry leaders to share best practice in the safety and security of the mobile and remote workforce. Takes place on the day of the Duty of Care Awards. Singapore Declaration launched by International SOS Foundation at the Singapore World Summit, calling for organisations to sign to declare commitment to supporting the health, safety and security risk prevention principles in business related travel. Publications from the International SOS FoundationNotable publications include:
See also
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(2010) For Travelers in Danger, Someone to Swoop In. Available at: https://www.nytimes.com/2010/01/19/business/19road.html?_r=1 (Accessed: 28 July 2015) 29. ^Levere, J. L. (2015) In Emergencies, Companies Are Turning to Employee-Tracking Services. 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(2014) Ebola & Business Travel: What You Need to Know. Available at: http://blog.gbta.org/2014/10/09/ebola-business-travel-what-you-need-to-know/ (Accessed: 28 July 2015) 34. ^Fry, E. (2014) Business in the hot zone: How one global corporation has managed the Ebola epidemic. Available at: http://fortune.com/2014/10/30/arcelormittal-business-liberia-ebola-outbreak/ (Accessed: 28 July 2015) 35. ^RM Professional (2015) Getting Disasters Right. Available at: https://www.internationalsos.com/~/media/corporate/files/documents/coverage/rmpsum2015pp26_29.pdf (Accessed: 28 July 2015) 36. ^{{cite news | url=http://www.ft.com/cms/s/0/63d64514-ddf8-11e4-9d29-00144feab7de.html#axzz3ZjGudpI2 | title=The healthcare company that is on constant alert | work=Financial Times | date=16 April 2015 | accessdate=10 May 2015}} 37. ^LEE, P. (2015) Sabah quake: More bodies recovered and identification process still going on, says MOE. 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Available at: https://www.internationalsos.com/newsroom/news-releases/international-sos-regional-security-director-julian-moro-on-bbc-world-news-apr-16-2015 (Accessed: 28 July 2015) 39. ^https://pandemic.internationalsos.com/ 40. ^{{Cite web|url=http://www.iso.org/iso/home/news_index/news_archive/news.htm?refid=Ref2064|title=International SOS breaks virtual ground (2016-03-22) - ISO|website=ISO|access-date=2016-07-19}} 41. ^{{Cite web|url=http://www.dailymail.co.uk/travel/travel_news/article-3349682/Brits-biggest-travellers-concerned-potential-dangers-New-map-reveals-riskiest-destinations-tourists-world.html|title=New map created to alert tourists of the risks they may face abroad|access-date=2016-07-19}} 42. ^{{Cite web|url=http://www.professionalsecurity.co.uk/news/transport/business-travel-choice/|title=Business travel choice|language=en-US|access-date=2016-07-19}} 43. ^{{Citation|title=Zika concerns for travelers to Rio Olympics - CNN Video|url=http://edition.cnn.com/videos/tv/2016/02/01/exp-dr-robert-quigley-international-sos-discusses-the-zika-virus.cnn|accessdate=2016-07-19}} 44. ^{{Cite web|url=https://www.thestreet.com/story/13518260/1/traveling-to-europe-post-brussels-attacks-what-u-s-travelers-need-to-know-for-summer-vacation.html|title=Traveling to Europe post-Brussels attacks: What U.S. travelers need to nnow for summer vacation|last=Taylor|first=Mia|date=2016-04-06|language=en-US|access-date=2016-07-19}} 45. ^{{Cite web|url=http://www.ey.com/SG/en/About-us/Entrepreneurship/Entrepreneur-Of-The-Year/EOY_2009_Winner_International_Healthcare|title=Entrepreneur Of The Year 2009 Singapore – International Healthcare|website=www.ey.com|access-date=2016-07-19}} 46. ^{{Cite web|url=http://www.prnewswire.com/news-releases/international-sos-wins-emma-award-for-thought-leadership-170482566.html|title=International SOS Wins EMMA Award for Thought Leadership|last=SOS|first=International|website=www.prnewswire.com|access-date=2016-07-19}} 47. ^Shortlists | Business Travel Awards 2015 (no date) Available at: http://www.businesstravelawards.com/shortlists.asp (Accessed: 29 July 2015) 48. ^Risk Management Awards in association with CIR Magazine (no date) Available at: http://www.cirmagazine.com/riskmanagementawards/shortlist.php (Accessed: 29 July 2015) 49. ^{{Cite web|url=http://buyingbusinesstravel.com/news/2023665-business-travel-awards-2015-winners|title=Business Travel Awards 2015: the winners {{!}} Buying Business Travel|website=buyingbusinesstravel.com|access-date=2016-07-19}} 50. ^Magazine, R. (2001) Global Corporate Relocation | Awards | Winners | Awards | Re:locate magazine. 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Available at: https://www.forum-expat-management.com/users/10919-forum-for-expatriate-management/posts/22545-meet-the-winners-of-the-fem-emea-emmas (Accessed: 03 May 2018) 56. ^Americas EMMAs 2017 Winners Available at: http://americas.forum-expat-management.com/awards/2017-winners (Accessed: 03 May 2018) 57. ^The American Business Awards 2017 Winners Available at: http://stevieawards.com/aba/2017-company-organization-award-winners (Accessed: 03 May 2018) 58. ^British Malaysian Chamber of Commerce (BMCC) Available at: http://www.bmcc.org.my/vault/news/international-sos-malaysia-wins-corporate-social-responsibility-award (Accessed: 03 May 2018) 59. ^IC Brilliance Awards Winners (BOC) Available at: http://boc-uk.com/awards/ic-brilliance-awards/winners/ (Accessed: 03 May 2018) 60. ^Italian Mission Awards Available at: http://www.italianmissionawards.it/vincitori-2018/ (Accessed: 03 May 2018) 61. ^1 Claus, L. (2009) Duty of Care of Employers for Protecting International Assignees, their Dependents, and International Business Travelers. Available at: https://www.internationalsos.com/~/media/corporate/files/documents/duty-of-care-legal-summary.pdf?la=en (Accessed: 28 July 2015) 62. ^Claus, L. (2011) Duty of Care and Travel Risk Management Global Benchmarking Study. Available at: https://www.internationalsos.com/~/media/corporate/files/documents/global_duty_of_care_benchma1.pdf (Accessed: 28 July 2015) 63. ^ACTE International (2010) Every Ash Cloud Has a Silver Lining. Available at: https://tlsstg.internationalsos.com/en/files/AshCloudBriefing.pdf (Accessed: 28 July 2015) 64. ^{{Cite web|url=https://www.internationalsosfoundation.org/|title=international sos foundation|website=www.internationalsosfoundation.org|access-date=2016-07-19}} 65. ^{{Cite web|url=https://www.internationalsosfoundation.org/resources|title=Menu|website=www.internationalsosfoundation.org|access-date=2016-07-19}} 66. ^{{Cite web|url=http://www.businesswire.com/news/home/20160215005226/en/Global-Duty-Care-Awards-International-SOS-Foundation|title=Global Duty of Care Awards, International SOS Foundation Call for Nominations {{!}} Business Wire|website=www.businesswire.com|access-date=2016-07-19}} External links
2 : Multinational health care companies|Rescue aviation |
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