“Macquarie Telecom Group”的意思、由来-开放百科全书

Macquarie Telecom was founded in July 1992 shortly after telecommunication deregulation in Australia.^[3]{{Better source|reason=per WP:CIRCULAR|date=May 2017}} The company was listed on the Australian Securities Exchange (ASX) in 1999.^[4]

The company's continued focus on providing a great customer experience is core to its service offering and differentiation. Net Promoter Score or NPS is the measure of customer loyalty that is assessed on a scale of -100 to +100, where a score of greater than +50 is excellent.

As announced on 30 August 2017 as part of the recent ASX announcement, Macquarie's net promoter score (NPS) is +68 for FY17 – the Australian leading NPS.^[5]

Macquarie Telecom Group - the new brands

On 28 July 2016, Macquarie Telecom Group was announced with three distinct businesses – Macquarie Telecom,^[6] Macquarie Cloud Services and Macquarie Government:

Industry Group Membership

It was the first carrier to sign all 13 Australian Communications Media Authority (ACMA) (formally Australian Communications Authority) registered Australian Communication Information Forum (ACIF) Codes.

Certifications

Data Centre and Hosting

Macquarie Telecom Group owns and runs several data centers as part of its business selling colocation, cyber security, managed services, managed hosting and cloud services to business and government customers. The data centres are located in Sydney and Canberra and are branded by Macquarie Telecom Group as "Intellicentres". Its second Sydney Data Center, Intellicentre 2, was opened September 2012,^[13] followed by Intellicentre 4 in July 2013.^[14] Intellicentre 4 or IC4 is located in Canberra and was built to support Australian Federal Government agencies. It provides Secure Internet Gateways (SIGs) and Cloud Services across Hybrid IT environments including private cloud computing, cloud storage, networking, backup and disaster recovery.

Macquarie's data centres offer the highest levels of security, reliability and energy efficiency. They are carrier neutral and complement each other by enabling business continuity solutions between each of the Intellicentres to minimise business risk. They are designed to meet global standards with a resiliency^[15]{{Better source|reason=per WP:CIRCULAR|date=May 2017}} level of Tier III design certified by the Uptime Institute and are also certified ASIO T4 Intruder Resistant to meet the most stringent customer needs including the federal government of Australia.

With direct connections to the most common public clouds, locally and overseas, means that its customers can bring public cloud^[16]{{Better source|reason=per WP:CIRCULAR|date=May 2017}} options to create a hybrid environment with reduced latency and greater LAN speed experiences. As the data centres are Australian owned, Macquarie Group's customers and their users have access to Australian privacy law protections and compliance with Australian laws around managing information. This means that data hosted in Macquarie's data centres is not subject to foreign laws such as the Patriot Act or other such laws.

Macquarie Telecom Group has various International Standards compliance (ISO) certifications related to physical and data security at its data centres. They include ISO 27001/IEC Information Security Management System standard, related to information and physical security, risk management and business continuity and the PCI-DSS 3.2 Payment Card Industry Data Security Standard, related to physical security access to customer equipment.

Clients

Some clients include: Accenture, APRA, Australian Government Australian Tax Office, Australian Government Department of the Prime Minister and Cabinet, Australian Government The Treasury, City Beach, DELL Technologies, Hallmark, ITW, Navitas, News Limited, Sony, University of Technology Sydney and webjet.com.au

Awards

2015 – Winner – VMware Partner Network – 2015 Asia Pacific Service Provider Partner of the Year.^[17]

2014 – Winner – Gold – Enterprise Customer Service Excellence – Customer Service Council Awards.

2008 – Winner – Macquarie Telecom won the ‘Best Customer Care’ award for Personal Accountable Service at the World Communication Awards in London in 2008.^[18]^[19]

References

1. ^[https://macquarietelecomgroup.com/wp-content/uploads/2017/08/Macquarie-Telecom-Group-MAQ-Full-Year-Statutory-Accounts-FY17.pdf "Macquarie Telecom Annual Report 2017"]
2. ^[https://macquariecloudservices.com/colocation-australia/data-centres/ "Data Centres"]
3. ^deregulation in Australia"
4. ^"ASX Listing details"
5. ^"Australian leading NPS"
6. ^[https://macquarietelecom.com/ "Macquarie Telecom"]
7. ^[https://macquariecloudservices.com/colocation-australia/compliance-certifications/ "Data Centre Security & Accreditations"]
8. ^"Macquarie Corporate Telecom achieves information security award"
9. ^"SAI Global On-line Certification Register" {{webarchive|url=https://web.archive.org/web/20090403001608/http://register.saiglobal.com/SuppliersDetails.asp?Regisno=ISM20044 |date=2009-04-03 }}
10. ^"Australia Hosting Data Center Firm Macquarie - First to Achieve PCIDSS accreditation" {{webarchive|url=https://web.archive.org/web/20111007115122/http://www.dedicatedserverdir.co.uk/news/showNews.aspx?ID=29326 |date=2011-10-07 }}
11. ^"Department of Defense: ASD Certified Gateways"
12. ^of Defense: ASD Certified Cloud Services List (CCSL)"
13. ^"Prime Minister Julia Gillard launches Intellicentre 2"
14. ^"High Tech bunker to Guard Government Data'
15. ^"Wikipedia resilience definition"
16. ^"Wikipedia public cloud definition"
17. ^"VMware Partner Winner"
18. ^World Communication Awards: Previous WCA Winners and Finalists 1999 - 2008
19. ^"Macquarie Telecom wins customer care award at World Communication Awards" {{webarchive|url=https://web.archive.org/web/20081205073944/http://mis-asia.com/news/articles/macquarie-telecom-wins-customer-care-award-at-world-communication-awards |date=2008-12-05 }}