| 词条 | Reputation.com |
| 释义 |
| name = Reputation.com, Inc. | logo = File:Reputationdotcomlogo.png | type = Private | foundation =2006 | founders = Michael Fertik | location_city = Redwood City, California | location_country = U.S. | key_people = Joe Fuca, CEO | num_employees = | industry = Online reputation management | products = | revenue = | operating_income = | homepage = www.reputation.com }} Reputation.com is a business-to-business online reputation management and customer experience management company headquartered in Redwood City, California. The company claims its software-as-a-service platform helps businesses monitor and respond to online reviews, social media, and surveys; analyze customer sentiment; and collaborate to make operational improvements. HistoryReputation.com was founded as ReputationDefender by Michael Fertik[1] in 2006.[2] In January 2011, the company changed its name from ReputationDefender to Reputation.com as its focus changed to enterprise services.[3] The legacy business-to-consumer product line continued to be sold under the ReputationDefender name. In 2018, the business-to-consumer subsidiary was sold, along with related assets and liabilities. Joe Fuca, former DocuSign vice president and FinancialForce president, was named as CEO in August 2018.[4] Sale of ReputationDefender BusinessIn 2018 the company sold the ReputationDefender business line and related assets and liabilities to the Stagwell Group. The sale included all consumer-related businesses, including its privacy- and reputation-related services for individuals[5] ServicesThe company assists other businesses in better understanding and managing online reviews and feedback. Services include natural language processing to identify customer complaints, which may be triaged into special handling through integration with existing ticketing systems. The company also provides survey tools and tools to encourage online reviews, systems for integrated social media management, local and directory service management, and other tools for businesses. Public reports indicate that the company serves industries including healthcare, retail, automotive, restaurants, and property management. Significant publicly-disclosed clients include Banner Health, BMW, Ford Motor Company, Hertz, General Motors, Sutter Health, US Bank and approximately 750 other enterprise customers in 77 industry verticals.[6][7] The company is headquartered in Redwood City, California and has corporate offices in Chicago, Illinois; Tempe, Arizona; Hyderabad, India; Liverpool, UK; Mannheim, Germany; and Paris, France. ReceptionIn 2011 it was named a Technology Pioneer by the World Economic Forum for its effect on society.[8] References1. ^{{cite news|first=Andrew|last=Lavallee|date=June 13, 2007|url=https://online.wsj.com/news/articles/SB118169502070033315|newspaper=The Wall Street Journal|title=Firms Tidy up Clients’ Bad Online Reputations}} 2. ^{{cite web | url = https://www.wired.com/science/discoveries/news/2006/11/72063 | title=Delete Your Bad Web Rep | first=Scott | last=Gilbertson | date=7 November 2006 | work=Wired | publisher=Wired | accessdate=2011-01-20}} 3. ^{{cite news|title=ReputationDefender Changes Name To Reputation.com|date=January 14, 2011|publisher=Dow Jones & Company, Inc.|url=http://pevc.dowjones.com/article?pid=32&an=DJFVW00020110113e71e001rx&ReturnUrl=http%3a%2f%2fpevc.dowjones.com%2farticle%3fpid%3d32%26an%3dDJFVW00020110113e71e001rx|accessdate=March 30, 2014}} 4. ^https://www.bizjournals.com/sanjose/news/2018/08/21/reputation-com-joe-fuca-docusign-financialforce.html 5. ^http://fortune.com/2018/04/06/term-sheet-friday-april-6/ 6. ^{{cite web |url=http://www.autonews.com/article/20150124/RETAIL06/150129855/reputation.com-managing-online-reputation-for-ford-dealers |title=Reputation.com managing online reputation for Ford dealers |last=Barkholz |first=David |date=January 24, 2015 |website=AutoNews.com |publisher=Automotive News |accessdate=August 5, 2018 |quote=}} 7. ^{{cite web |url=https://www.wsj.com/articles/what-doctors-are-doing-about-bad-reviews-online-1498442580 |title=What Doctors Are Doing About Bad Reviews Online |last=Wang |first=Shirley |date=June 25, 2017 |website=WSJ.com |publisher=The Wall Street Journal |accessdate=August 5, 2018 |quote=}} 8. ^{{cite book|author=Lori Andrews|title=I Know Who You Are and I Saw What You Did: Social Networks and the Death of Privacy|url=https://books.google.com/books?id=XCtKe6Mjx-0C&pg=PA42|date=10 January 2012|publisher=Simon and Schuster|isbn=978-1-4516-5051-8|page=42}} External links
3 : Companies based in Silicon Valley|Companies established in 2006|Reputation management companies |
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