“Service-level requirement”的意思、由来-开放百科全书

词条

Service-level requirement

释义

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In Software Development / IT, a Service-Level Requirement (SLR) is a broad statement from a customer to a service provider describing their service expectations. A service provider prepares a service level agreement (SLA) based on the requirements from the customer. For example: A customer may require a server be operational (uptime) for 99.95% of the year excluding maintenance.

SLRs are part of the Service-Level Management stage of Service Design within the IT field. The organization of these concepts is spelled out in the Information Technology Infrastructure Library (ITIL); a method of standardizing the practices of IT services and design.

References

{{Citation | last=Bajada | first=Stephen | year=2008 | title=ITIL v3 Foundations Certification Training | publisher=GTSLearning}}

External links

[https://www.in.gov/iot/files/Service_Level_Agreement_-_FY15.pdf Service Level Requirement Agreement, Indiana Office of Technology]

1 : IT service management

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