| 词条 | Transcom WorldWide |
| 释义 |
|name = Transcom WorldWide AB |image = File:Transcom Asia.JPG |image_caption = Transcom Asia building in Metro Manila |logo = |type = Public (Nasdaq Stockholm, ticker: TWW, ISIN SE0006168316) |foundation = 1995 in Sweden |location = Sweden |industry = Outsourcing Offshore outsourcing |products = Customer relationship management, Collections, Interpretation, Legal services |homepage = http://www.transcom.com/ }} Transcom WorldWide AB is a "global customer experience specialist", i.e. a debt collection agency, providing customer care, sales, technical support and collections services through an extensive network of contact centers and work-at-home agents. The company operates in Europe, North and South America, Asia and North Africa. Transcom employs 29,000 customer experience specialists at 50 contact centers across 21 countries, delivering services in 33 languages to international brands in various industry verticals. On December 21, 2016, Altor announced a public cash offer to the shareholders of Transcom to transfer all of their shares in Transcom to Altor. At the expiry of the final acceptance period in March 2017, Altor owned over 98 percent of the shares and votes in Transcom. The last day of trading in the Transcom share was April 10, 2017. Altor has resolved to call for compulsory redemption of the remaining shares in the Company. Michael Weinreich was appointed President & CEO in 2017. LocationsTranscom WorldWide has a presence of 50 contact centers in addition to a large network of home agents in the following countries: Canada, Chile, Croatia, Estonia, Germany, Hungary, Italy, Latvia, Lithuania, the Netherlands, Norway, the Philippines, Poland, Portugal, Perú, Serbia, Spain, Sweden, Tunisia, United Kingdom, and the United States .[1] On January 19, 2016 Transcom announced that because of significant losses, it would be pulling out of Colombia and considering options for Chile & Peru.[2] AcquisitionsOn 27 August 2007, Transcom announced that it had acquired 100% of NuComm International for $90 million CAD (€63 million). An initial payment of $50 million CAD (€35 million) was paid with the remainder being subject to a two tier earn-out ending in December 2008. The earn-out was based on a multiple of operating profit, capped at a maximum of 9x EBIT for the complete deal.{{citation needed|date=February 2012}} NuComm had revenues of $122 million CAD (€85 million) for the twelve months ended 31 July 2007. Réal Bergevin, the founder and CEO of NuComm, signed a contract to remain with the business under the new ownership.[3] In August 2018, Transcom acquired Awesome OS, a Davao City based, e-commerce customer experience specialist.[4] Public ImageOn 6 March 2007, Transcom lost a court case implicating it as a source of email "spam". The court case corresponded with an increase in action against spammers in the UK.[5] References1. ^{{cite web|url=http://www.transcom.com/Contacts/Contacts/|title=Transcom Contact centres|deadurl=yes|archiveurl=https://web.archive.org/web/20080808193137/http://www.transcom.com/Contacts/Contacts/|archivedate=2008-08-08|df=}} {{Kinnevik Group}}{{Europe-company-stub}}2. ^http://www.financecolombia.com/european-based-transcom-worldwide-contact-centers-pulling-out-of-colombia-chile-peru-may-be-next/ 3. ^{{cite web|url=http://www.nucomm.net/international/news/current.asp?ItemID=178&rcid=100&pcid=63&cid=100|title=TRANSCOM ACQUIRES LEADING NORTH AMERICAN CRM COMPANY}} 4. ^{{Cite web|url=https://business.inquirer.net/258386/many-firsts-transcom-philippines|title=The many firsts of Transcom in the Philippines|last=BrandRoom|first=INQUIRER net|website=business.inquirer.net|language=en|access-date=2019-02-22}} 5. ^{{cite web|url=http://news.bbc.co.uk/2/hi/technology/6423113.stm|title=BBC NEWS}} 2 : Call centre companies|Service companies of Sweden |
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