| 词条 | Book:IT Service Management |
| 释义 |
|title=IT Service Management |subtitle=Reading Guide |cover-image=ITSM-2.png |cover-color=White |text-color=Blue }} IT Service ManagementReading Guide
This reading guide is a collection of Wikipedia articles supporting the Wikiversity course IT Service Management.
IT service management ITIL Service desk (ITSM) Best practice
ITIL#Service strategy Service portfolio management Financial management for IT services Demand management Business relationship management
ITIL#Service design Service catalog Service-level agreement Availability Capacity management Business continuity ITIL security management Supply management (procurement)
ITIL#Service transition Change management (ITSM) Software asset management Configuration Management (ITSM) Configuration management database Release management Verification and validation Knowledge management
ITIL#Service operation Event Management (ITIL) Incident management (ITSM) ITIL#Problem management ITIL#Identity management
ITIL#Continual service improvement (CSI) Knowledge-Centered Support Knowledge sharing Critical success factor Performance indicator PDCA (The Deming Cycle)
Call centre Help desk Service provider Responsibility assignment matrix |
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开放百科全书收录14589846条英语、德语、日语等多语种百科知识，基本涵盖了大多数领域的百科知识，是一部内容自由、开放的电子版国际百科全书。