| 词条 | Comm100 Live Chat |
| 释义 |
}}{{Infobox software | name = Comm100 Live Chat | logo = | developer = Comm100 | operating_system = Cross-platform | genre = Live support software, e-commerce, web analytics | license = Proprietary (SaaS) | website = www.comm100.com/livechat | released = {{start date|2009|08|05}} }}Comm100 Live Chat is a live support software product offered via the SaaS (Software as a Service) model.[1] It enables businesses or organizations to communicate with their website visitors in real time so as to improve conversions,[2] sales and customer satisfaction.[3][4] HistoryThe first version of Comm100 Live Chat was released on August 5, 2009. In October 2011, Comm100 Live Chat was featured in Apps of the Month on TechRepublic by Scott Lowe.[5] The company hit the 200,000 registered business users mark in October, 2012. In January 2013, Comm100 Live Chat released version 7.0 which features Salesforce integration and a re-designed operator console.[6] In the same month, Comm100 Live Chat was ranked top 3 in the "2013 Best Enterprise Chat Software" category on TopTenReviews.[7] Zero downtime during the upgrade of Comm100 Live Chat was made possible in March, 2013.[8][9] Comm100 Live Chat was a silver winner of Best in Biz Awards International that year.[10] FeaturesComm100 Live Chat consists of 3 parts: web chat window, operator console and control panel. All of them have a totally web-based version that works with all major web browsers(Chrome, IE, Firefox, Safari, Opera, etc.) on all major operating systems(Windows, Mac, Linux) while the operator console also has a cross-platform compatible desktop app and apps for mobile devices (iPhone, iPad, Android, BlackBerry).[11][12] Key features of Comm100 Live Chat include:[13]
IntegrationsComm100 Live Chat offers plugins or integrations with the following:
References1. ^{{cite web|title=Comm100 Live Chat CrunchBase Profile|url=http://www.crunchbase.com/product/comm100-live-chat|publisher=CrunchBase|accessdate=6 June 2013}} 2. ^{{cite web|url=http://www.huffingtonpost.com/sujan-patel/6-tools-to-boost-ecommerc_b_12313212.html|title=6 Tools to Boost E-Commerce Conversions|last=Patel|first=Sujan|date=10 April 2016|website=Huffpost|publisher=Huffpost|archive-url=|archive-date=|dead-url=|accessdate=24 August 2017}} 3. ^{{cite web|title=Best Practices to Improve Customer Service|url=http://independentretailer.com/2012/12/14/best-practices-to-improve-customer-service/|publisher=Independent Retailer|accessdate=6 June 2013}} 4. ^{{cite news|last=Hess|first=Michael|title=3 Free Ways to Amp Up Your Customer Service Today|url=http://www.cbsnews.com/8301-505143_162-45340835/3-free-ways-to-amp-up-your-customer-service-today/|accessdate=6 June 2013|newspaper=CBS MoneyWatch|date=20 September 2011}} 5. ^{{cite news|last=Lowe|first=Scott|title=Apps of the month (October 2011): Chat, shop, and remotely administer|url=http://www.techrepublic.com/blog/smartphones/apps-of-the-month-october-2011-chat-shop-and-remotely-administer/3782|accessdate=6 June 2013|newspaper=TechRepublic|date=4 November 2011}} 6. ^{{cite news|last=Eden|first=Whitney|title=New Product News – January 10, 2013|url=http://www.information-management.com/infodirect/2011_276/new-product-news-january-ten-10023777-1.html|accessdate=6 June 2013|newspaper=Information Management|date=10 January 2013}} 7. ^{{cite web|title=Top 3 in "2013 Best Enterprise Chat Software"|url=http://enterprise-chat-software-review.toptenreviews.com/|publisher=TopTenReviews|accessdate=6 June 2013}} 8. ^{{cite news|last=Mielach|first=David|title=Software Updates Can't Slow Comm100 Live Chat|url=http://www.businessnewsdaily.com/4200-live-chat-tech-brief.html|accessdate=6 June 2013|newspaper=BusinessNewsDaily|date=22 March 2013}} 9. ^{{cite news|title=Weekly News Roundup|url=https://www.1to1media.com/view.aspx?docid=34190|accessdate=6 June 2013|newspaper=1to1 Media|date=22 March 2013}} 10. ^{{cite web|title=Comm100 Named Silver Winner in Best in Biz Awards 2013 International|url=http://intl.bestinbizawards.com/intl-2013-winners-news/|publisher=Best in Biz Awards International|accessdate=4 September 2013}} 11. ^{{cite news|last=Knight|first=Kristina|title=Platform announcements underscore online influence|url=http://www.bizreport.com/2013/05/platform-announcements-underscore-online-influence.html|accessdate=6 June 2013|newspaper=BizReport|date=31 May 2013}} 12. ^{{cite news|last=Cramer|first=Theresa|title=Comm100 Upgrades Live Chat|url=http://www.econtentmag.com/Articles/News/News-Item/Comm100-Upgrades-Live-Chat-89940.htm|accessdate=6 June 2013|newspaper=EContent|date=30 May 2013}} 13. ^{{cite web|title=2013 Best Live Chat Support Software Reviews|url=http://live-chat-support-software-review.toptenreviews.com/|publisher=TopTenReviews|accessdate=6 June 2013}} 14. ^{{cite news|title=Comm100 Enables Zero Downtime Upgrade for Its Chat Solution|url=http://www.destinationcrm.com/Articles/CRM-News/Daily-News/Comm100-Enables-Zero-Downtime-Upgrade-for-Its-On-Demand-Live-Chat-Solution-88571.aspx|accessdate=6 June 2013|newspaper=CRM Magazine|date=22 March 2013}} 15. ^{{cite news|last=Knight|first=Kristina|title=Chat interface upgraded for more seamless integration|url=http://www.bizreport.com/2013/04/chat-interface-upgraded-for-more-seamless-integration.html|accessdate=6 June 2013|newspaper=BizReport|date=26 April 2013}} 16. ^{{cite news|title=Comm100 Live Chat Upgraded with Better Site Integration|url=http://www.internetretailer.com/2013/04/30/comm100-live-chat-upgraded-better-site-integration|accessdate=6 June 2013|newspaper=Internet Retailer|date=30 April 2013}} 17. ^{{cite web|last1=Vaibhav|first1=Srivastava|title=5 Live Chat Features That Boost Your E-Commerce Store|url=http://technogiants.net/2014/09/5-live-chat-features-boost-e-commerce-store/|publisher=TechnoGiants|accessdate=27 September 2014}} 18. ^{{cite news|title=Comm100 Releases Live Chat 7.0|url=http://www.destinationcrm.com/Articles/CRM-News/Daily-News/Comm100-Releases-Live-Chat-7.0-87010.aspx|accessdate=6 June 2013|newspaper=CRM Magazine|date=9 January 2013}} 19. ^{{cite web|last=Galea|first=Jean|title=Best Live Chat Plugins for WordPress|url=http://www.wpmayor.com/plugin-reviews/chat-plugins-wordpress/|publisher=WP Mayor|accessdate=6 June 2013}} 20. ^{{cite news|title=Comm100 Makes Live Chat Installation Easier than Ever on Magento & Drupal|url=http://www.informationweek.com/prnewswire.asp?doc=201407310830PR_NEWS_USPR_____CN80915&dir=0|publisher=Information Week|date=31 July 2014}} 1 : Cloud applications |
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