| 词条 | Help Scout |
| 释义 |
| | logo = Help_Scout_Company_Logo.png | former_names = Brightwurks | type = Private | industry = Software, SaaS | founded = {{Start date and age| 2011|04|17}} | founders = Nick Francis, Jared McDaniel, Denny Swindle | hq_location_city = Boston, Massachusetts | products = Help Scout Help Desk, Docs, Beacon | services = Help desk software, email management, support automation | num_employees = 60 | website = [https://www.helpscout.com/ www.helpscout.com] }}Help Scout, formerly known as Brightwurks, is a help desk software company headquartered in Boston, Massachusetts.[1] The company provides an email-based customer support platform, knowledge base tool, and an embeddable search/contact widget for customer service professionals. Help Scout's main product (also called Help Scout) is a web-based SaaS (software as a service) HIPAA-compliant[2] help desk.[1][3] Founded in 2011, the company serves more than 7,000 customers in over 140 countries including Buffer,[4][5] Basecamp, Trello,[6] Reddit, and AngelList. In addition to its Boston location, the company has a remote workforce with 53 employees living in more than 30 cities around the world.[7][8][9][10] HistoryNick Francis,[11] Jared McDaniel, and Denny Swindle ran Brightwurks, a web design consultancy in Nashville, Tennessee for six years before building Help Scout, a help desk software.[12] Help Scout was officially founded in April 2011 under the parent company, Brightwurks.[13] The co-founders launched Help Scout publicly while participating in Techstars Boston, a startup accelerator program.[12][14] Help Scout raised $800k in angel funding soon after Techstars and was profitable for nearly two years before raising $6 million in Series A funding in 2015, from Foundry Group and Converge Venture Partners.[15][16][17][18][19] Brightwurks was renamed Help Scout in 2015. Features and technologyHelp DeskHelp Scout's support software operates like a shared email inbox. Help Scout enables large teams to provide customer support via email with their tool.[20] The platform features integrations with live chat, phone systems, CRMs, and email marketing tools.[21] DocsIn addition to its help desk platform, Help Scout offers a feature called Docs, a self-service knowledge base for customers to find answers to support questions. Docs was launched as a feature in 2013.[22] BeaconThis embeddable widget provides users on a website with quick access to Docs and/or serves as a contact form.[23] MobileHelp Scout launched its iOS app[24] in January 2016 and its Android app[25] in February 2017. Open Source ContributionOne of the developers at Help Scout created an open source CSS framework that is available to the general public. It is currently being used to style the marketing website.
Work cultureHelp Scout is an entirely remote company.[26] To communicate company-wide, they often use video to share important updates.[27] Help Scout does not operate a traditional commission-based sales team. They instead hold a non-commission structure with the sales team members receiving a fixed salary.[28] BrandingFormerly known as Brightwurks, Help Scout officially changed its name to match their central Help Desk product in 2015. Help Scout's original logo was a literal Help Scout (rather like a Boy Scout) before changing to a medal, then a laurel wreath, and is now currently three diagonal lines which denote the initials HS (Help Scout).[29] Awards, recognition, and philanthropyIn December 2011, Help Scout (known then as Brightwurks) participated in a fundraising initiative to benefit Acumen, a charity that helps tackle poverty.[30] They designed and sold a poster of Steve Jobs' famous quote “Here’s to the crazy ones” and were able to donate over $100,000 to Acumen.[16] In November 2015, Help Scout was named by AppStorm as one of six customer service software offerings to delight customers for Mac.[31] In 2015, Help Scout was also named a “marketing tool to know” by Business2Community[32] and a “game-changing software solution” for startups by Business.com.[33] Since raising their Series A, Help Scout has been featured on multiple ‘best of’ lists in both marketing and customer service publications. In 2016, they were featured in BostInno’s “16 Boston Startups To Watch in 2016”.[34] Help Scout also publishes a blog on customer support and a newsletter that has over 70,000 subscribers.[35][36] In 2015, Help Scout won “Best Job Description” from The Workies Awards by Workable.[37] See also
References1. ^1 [https://techcrunch.com/2011/10/08/help-scout-draws-funding-to-bring-affordable-email-collaboration-and-support-to-startups/ Help Scout Draws Funding To Bring Affordable Email Collaboration And Support To Startups.] TechCrunch. 2011-10-08. 2. ^{{Cite web|url=http://docs.helpscout.com/article/330-hipaa|title=Help Scout and HIPAA - Help Scout Support|last=Scout|first=Help|website=docs.helpscout.com|access-date=2017-02-23}} 3. ^{{Cite news|url=https://qz.com/715291/farm-to-keyboard-why-software-is-the-next-craft-industry/|title=Farm to keyboard: why software is the next "craft" industry|newspaper=Quartz|access-date=2017-02-22|language=en-US}} 4. ^{{Cite news|url=https://buffer.com/respond/blog/7-tools-buffer-use-for-respond-customer-support-and-customer-development-twitter|title=Respond by Buffer {{!}} The 7 tools we use for support and customer development|newspaper=Respond By Buffer|access-date=2017-02-22|language=en}} 5. ^{{Cite news|url=https://www.fastcompany.com/3023367/8-essential-online-tools-for-getting-more-work-done|title=8 Essential Online Tools For Getting More Work Done|date=2013-12-13|newspaper=Fast Company|access-date=2017-02-23|language=en-US}} 6. ^{{Cite news|url=http://blog.trello.com/trello-helpscout-integration|title=How The Help Scout Integration For Trello Is Transforming Support Teams|last=Cervino|first=Brian|access-date=2017-02-22|language=en}} 7. ^{{Cite news|url=https://www.forbes.com/sites/karenhigginbottom/2016/05/13/how-agile-working-has-impacted-our-workspace/#179fee807a2c|title=How Agile Working Has Impacted Our Workspace|last=Higginbottom|first=Karen|newspaper=Forbes|access-date=2017-02-22}} 8. ^{{Cite news|url=http://www.inc.com/aaron-ohearn/the-right-way-to-build-a-remote-culture.html|title=The Right Way to Build a Remote Culture|date=2017-03-18|newspaper=Inc.com|access-date=2017-02-22|language=en}} 9. ^{{Cite news|url=http://pajamas.io/becca-van-nederynen-help-scout/|title=Becca Van Nederynen - Help Scout - Remote Work Interview|date=2015-08-24|newspaper=Pajamas|access-date=2017-02-22|language=en}} 10. ^{{Cite web|url=https://zapier.com/learn/remote-work/remote-employee-evaluation/|title=How Successful Remote Teams Evaluate Employees: A look inside Automattic, GitHub and Help Scout - The Ultimate Guide to Remote Work - Zapier|last=Zapier|website=zapier.com|access-date=2017-02-22}} 11. ^{{Cite web|url=https://fromfoundertoceo.com/145-nick-francis/|title=145 — Nick Francis|website=From Founder to CEO|language=en-US|access-date=2017-02-23}} 12. ^1 {{Cite web|url=https://thenextweb.com/insider/2011/07/22/frugality-and-determination-make-help-scout-a-startup-to-watch/#.tnw_a78i0xho|title=Frugality and determination make Help Scout a startup to watch|last=McCarty|first=Brad|website=thenextweb.com|language=en-us|access-date=2017-02-22}} 13. ^Help Scout CrunchBase Profile. CrunchBase 14. ^{{Cite news|url=http://archive.boston.com/business/technology/articles/2011/03/28/techstars_new_galaxy_of_start_ups/|title=TechStars’ new galaxy of start-ups|newspaper=Boston.com|access-date=2017-02-22|language=en}} 15. ^{{Cite web|url=http://bostinno.streetwise.co/2015/03/18/boston-startup-help-scout-raises-6m-led-by-foundry-group/|title=A 'Bootstrapper at Heart,' Help Scout Raises $6M Led by Foundry Group|website=BostInno|access-date=2017-02-22}} 16. ^1 {{Cite web|url=http://www.mbbp.com/cases/helpscout|title=The Road to Growth - Help Scout|website=www.mbbp.com|language=en|access-date=2017-02-22}} 17. ^{{Cite web|url=http://www.bizjournals.com/boston/blog/startups/2015/03/email-support-software-startup-help-scout-raises-6.html|title=Email support software startup Help Scout raises $6M|last=|first=|date=|website=www.bizjournals.com|archive-url=|archive-date=|dead-url=|access-date=2017-02-22}} 18. ^{{Cite news|url=https://www.reuters.com/article/idUSFWN1FS0UR|title=BRIEF-Help Scout Inc files to say it raised about $6.2 million in equity financing|date=2017-02-07|newspaper=Reuters|access-date=2017-02-22}} 19. ^{{Cite web|url=http://www.huffingtonpost.com/nick-francis/fundraising-for-startups_b_2528617.html|title=12 Benefits of Being Under-funded|last=Francis|first=Nick|date=2013-01-22|website=The Huffington Post|access-date=2017-02-22}} 20. ^{{Cite web|url=https://lewiscroft.com/blog/stuff-we-like-help-scout/|title=Stuff We Like: Help Scout – Lewis Croft|website=lewiscroft.com|language=en-US|access-date=2017-03-15}} 21. ^{{Cite news|url=http://www.betaboston.com/news/2015/08/28/user-testing-that-mixes-cocktails-and-coding/|title=‘Drunk user testing’ mixes cocktails and coding|access-date=2017-02-22|language=en-US}} 22. ^{{Cite web|url=https://www.helpscout.com/knowledge-base/|title=Knowledge Base Software {{!}} Help Scout|last=Scout|first=Help|website=Help Scout|language=en|access-date=2017-02-22}} 23. ^{{Cite web|url=https://www.helpscout.com/embed-tools/|title=Beacon {{!}} Help Scout|last=Scout|first=Help|website=www.helpscout.com|language=en|access-date=2017-02-22}} 24. ^{{Cite web|url=https://itunes.apple.com/us/app/help-scout/id966327660?mt=8|title=Help Scout on the App Store|website=App Store|language=en|access-date=2017-02-22}} 25. ^{{Cite web|url=https://play.google.com/store/apps/details?id=net.helpscout.android&hl=en|title=Help Scout - Android Apps on Google Play|website=play.google.com|language=en|access-date=2017-02-22}} 26. ^{{Cite news|url=https://worldwide101.com/blog/6-companies-who-rocked-remote-workflow-in-2016/|title=6 Companies Who Rocked Remote Workflow in 2016|date=2017-01-31|newspaper=Move Your Business Forward {{!}} Worldwide101 Blog|access-date=2017-02-23|language=en-US}} 27. ^{{Cite news|url=https://www.business.com/articles/tired-of-endless-meetings-video-might-be-the-answer/|title=Tired of Endless Meetings? Video Might be The Answer|newspaper=business.com|access-date=2017-02-22}} 28. ^{{Cite web|url=http://bostinno.streetwise.co/2017/01/20/commission-vs-non-commissioned-sales-ideologie/|title=Commission Vs. No Commission: Sales Pros Take Sides|website=BostInno|access-date=2017-02-23}} 29. ^{{Cite news|url=https://www.helpscout.com/blog/brand-evolution/|title=The Evolution of the Help Scout Brand|last=Scout|first=Help|newspaper=Help Scout Blog|access-date=2017-02-22|language=en}} 30. ^{{Cite web|url=https://thenextweb.com/shareables/2011/12/06/heres-to-the-crazy-ones-gets-its-own-beautiful-letterpress-poster-to-benefit-charity/#.tnw_cswfytEe|title="Here’s to the crazy ones" gets its own beautiful, letterpress poster to benefit charity|last=McCarty|first=Brad|website=thenextweb.com|language=en-us|access-date=2017-02-22}} 31. ^{{Cite web|url=http://mac.appstorm.net/roundups/slick-customer-service-software-for-mac-to-delight-your-clients/|title=Slick Customer Service Software For Mac To Delight Your Clients « Mac.AppStorm|website=mac.appstorm.net|access-date=2017-02-22}} 32. ^{{Cite news|url=http://www.business2community.com/brandviews/campaign-monitor/100-awesome-marketing-tools-know-01386522#DiEA7pScYpkgKsLK.97|title=100 Awesome Marketing Tools You Should Know|newspaper=Business 2 Community|access-date=2017-02-22}} 33. ^{{Cite news|url=http://www.business.com/technology/game-changing-software-solutions-to-power-your-startup/|title=11 Game-Changing Software for Startups - business.com|newspaper=business.com|access-date=2017-02-22}} 34. ^{{Cite web|url=http://bostinno.streetwise.co/2015/12/08/top-boston-tech-startups-16-to-watch-in-2016/|title=16 Boston Startups to Watch in 2016|website=BostInno|access-date=2017-02-22}} 35. ^{{Cite web|url=http://smallbiztrends.com/2016/01/teaser-emails.html|title=Managing the Double-Edged Sword of Teaser Emails|website=smallbiztrends.com|language=en-US|access-date=2017-02-22}} 36. ^{{Cite news|url=https://www.searchenginejournal.com/origin-stories-powerful-blogs-help-scout-went-zero-250k-visitors-per-month/130576/|title=How Help Scout Went from 0 to 250K Visitors a Month {{!}} SEJ|date=2015-05-13|newspaper=Search Engine Journal|access-date=2017-02-22|language=en-US}} 37. ^{{Cite news|url=https://blog.workable.com/workies-winners-recruitment-strategies-2015/|title=2015 Workies Award Winners: The Best Recruitment Strategies|date=2015-12-11|work=Inside Workable - news, company announcements, new features from Workable|access-date=2017-03-15|language=en-US}} External links
8 : 2011 establishments in Massachusetts|American companies established in 2011|Automation software|Customer service|Email|Help desk software|Software companies based in Massachusetts|Technology companies based in the Boston area |
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