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词条 HelpSystems
释义

  1. History

  2. Offices

  3. References

  4. External links

{{news release|1=article|date=July 2017}}{{Infobox company
| name = HelpSystems, LLC
| logo = HelpSystems logo.png
| logo_size = 150px
| type = Private
| foundation = Minneapolis, Minnesota, U.S. (1982)
| location = 6455 City West Parkway
Eden Prairie, MN
| key_people = Christopher D. Heim,
CEO; Dan Mayleben, CFO
| products = IT infrastructure software for systems and network management, business intelligence, security and compliance
| num_employees = 750 (2019)
| parent = HGGC
| homepage = http://www.helpsystems.com
}}HelpSystems, LLC is an Eden Prairie, MN-based IT software company, working in the areas of systems and network management, business intelligence, security and compliance, for IBM i, Unix, Linux and Windows environments.[1] The company is recognized as the biggest independent IBM i software vendor in the world.[2]

The company is owned by private equity firm HGGC.[3]

History

HelpSystems, originally known as Help/38, was founded in 1982 by Dick Jacobson.[4] An engineer with Advanced Circuits (AC) in Minnetonka, MN, Jacobson had written a program called Robot/38, used to provide IT automation for the IBM System/38. The program was originally designed to offset the computer costs for AC. In 1988, when IBM replaced the System/38 with the AS/400, the company became known as Help/Systems.[5] The company was spun off in the late 80’s after AC was sold to Honeywell.[6]

In 1991, in response to IBM's introduction of the AS/400 three years earlier, HelpSystems introduced Robot/CONSOLE, Robot/ALERT and Robot/NETWORK, a suite of tools for message management and escalation for the AS/400.[7]

In 1992, HelpSystems became the first software company in the United States to be certified under the ISO 9001 standard.[4]

In 2005, HelpSystems was bought by Boston-based investment firm Summit Partners.[8]

In October 2006, HelpSystems acquired Advanced Systems Concepts (ASC), the developer of SEQUEL reporting and business intelligence tools for the i5/OS and OS/400 platform.[8][9] HelpSystems created the SEQUEL Software division to support the product.[10]

In August 2007, the company announced version 1.0 of the Robot/SECURITY suite of products, supporting IBM's i5/OS systems.[11] In September 2007, HelpSystems was acquired by the Boston-based private equity firm Audax Group.[8][12]

In January 2008, HelpSystems expanded their International presence in Europe, Australia and New Zealand, by purchasing one of their partners and product distributors, eveLogic Group of England.[8][13] In August 2008, HelpSystems bought OS/400 and IBM i security and compliance software vendor PowerTech, to complement Robot/SECURITY, and the products were eventually combined under the PowerTech name.[14] In October 2008, they followed up by purchasing Bytware, a provider of the StandGuard brand of security, management and anti-virus tools for IBM devices.[15][16]

In 2009, HelpSystems modified Robot, by then called Robot/SCHEDULE, to support Windows, OSX, Linux and Unix, and called the new software Robot/SCHEDULE Enterprise.[17]

In 2010, Robot/SCHEDULE Enterprise evolved and led to the launch of Skybot Scheduler,[18][19] which was turned into a separate division.[20] In May 2011, Skybot Software expanded their customer base by acquiring Fleet, UK-based Open Systems Management, a creator of job scheduling and IT process automation tools for Windows, Unix, and Linux platforms.[21]

In June 2011, HelpSystems bought the DataThread DB2/400 monitoring product from Innovatum, and it became part of the PowerTech line.[22]

In April 2012, Summit Partners bought back a majority stake in HelpSystems.[8] In June 2012, HelpSystems purchased UK-based Safestone, a security and compliance software developer for the IBM i.[23] In October 2012, HelpSystems bought Gillingham, UK-based CCSS, the developer of QSystem Monitor, QMessage Monitor and QRemote Control systems monitoring and performance management tools for the IBM i server.[24]

In January 2013, HelpSystems announced the acquisition of New Hampshire-based Dartware and their network management product, InterMapper, one of the first network mapping tools ever created.[25][26] In April 2013, HelpSystems acquired IBM's ShowCase business intelligence products, and added the software to its SEQUEL Software division.[27]

In April 2014, the company acquired Los Angeles-based Network Automation, the developer of the AutoMate line of workflow mapping and automation software. At the same time the company announced its Robot/NETWORK Web user interface, which allowed users to see IBM i server performance information from a mobile phone or any device with a Web browser.[28] In July 2014, HelpSystems acquired Minneapolis-based document management software company RJS Software, and the data warehousing product from Australia-based Coglin Mill. Coglin Mill's data warehouse product RODIN was added to the SEQUEL product line.[29] After this acquisition, the company was acknowledged by New York-based IT publisher IT Jungle as the biggest independent IBM i vendor in the world.[2]

In December 2014, HelpSystems named Chris Heim CEO and Dan Mayleben CFO.[30]

In January 2015, HelpSystems bought Peterborough, England-based Halcyon, a developer of software for multi-platform systems management, and announced its intention to operate Halcyon as an independent company for the time being.[31]

In March 2015, HelpSystems received media coverage for conducting a survey of IBM midrange shops, in conjunction with ITJungle.com and the European publishing company PowerWire. The results were released entitled 2015 IBM i Marketplace Survey Results, and included topics such as modernization, hardware and operating system upgrades, data growth, IT initiatives, staffing and workforce dynamics, and the perceived future of IBM i.[32]

In June 2015, HelpSystems bought IBM i security vendor SkyView Partners, a deal which included SkyView's team of security experts.[33] In 2017 this team expanded its service to help customers with AIX and Linux platforms too.[34]

In August 2015, it was announced that the company was being acquired by Florida-based private equity firm H.I.G. Capital, for an undisclosed amount.[35]

In February 2016, HelpSystems acquired Tango/04 Computing Group, a software company specialized on monitoring, with HQ in Barcelona (Spain) and offices in Buenos Aires (Argentina).

In June 2016, HelpSystems acquired Linoma Software.[36] Linoma Software is well known for its products that enable organizations to transfer files in an automated and secure way. It also has software that secures data at rest with strong encryption. Its products include GoAnywhere managed file transfer, the RPG Toolbox free format converter, Crypto Complete and Surveyor/400.[37]

In June 2016, HelpSystems CEO Chris Heim was featured in the StarTribune for his leadership style.[38]

In October 2016, HelpSystems brought to market a high availability solution for IBM i users.[39]

In November 2016, HelpSystems CFO Dan Mayleben was named CFO of the year.[40]

In December 2016, HelpSystems acquired TeamQuest to help more customers with IT capacity planning.[41]

In May 2017, HelpSystems released a new software product called Access Authenticator – a multi-factor authentication solution for IBM i users.[42]

In July 2017, HelpSystems released its free network monitoring software Intermapper.[43]

In August 2017, HelpSystems announced a stronger partnership with IBM. It involves accelerating enhancements and marketing for IBM i products including Backup, Recovery and Media Services (BRMS) on i, PowerHA SystemMirror for I, and Rational Developer for i. HelpSystems will also enhance the development of Rational Developer for AIX and Linux (RDAL).[44]

In December 2017, HelpSystems acquired Fox Technologies to help organizations tighten security by centralizing Linux and Unix identity and access management.[45]

In April 2018, private equity firm HGGC became the lead investor in HelpSystems. [46]

In August 2018, HelpSystems acquired Midrange Performance Group (MPG) to expand its capacity management portfolio for IBM i. [47]

In November 2018, HelpSystems acquired MVP Software Systems and its JAMS enterprise workload automation solution. [48]

In February 2019, HelpSystems acquired SecureAuth's Core Security products to expand its cybersecurity portfolio. [49]

For several years, HelpSystems has worked with industry experts to gather market insight and share reports on the state of the IBM i and AIX platforms and related cybersecurity.

Offices

In addition to its Minneapolis headquarters, the company also has US offices in Chicago, IL, Clear Lake, IA, Lebanon, NH, Kent, WA, Los Angeles, CA, Raleigh, NC, Atlanta, GA, Unionville, CT, and Rochester, MN, and international offices in Sheffield and Fleet; UK, Barcelona, Spain; Yerevan, Armenia; Buenos Aires, Argentina; and Melbourne, Australia.[6][50][51][52][51][53]

References

1. ^{{cite web|url=https://www.bloomberg.com/research/stocks/private/snapshot.asp?privcapId=4385847 |title=Company Overview of HelpSystems, LLC |publisher=Bloomberg.com |accessdate=2015-03-09}}
2. ^1 {{cite web|url=http://www.itjungle.com/tfh/tfh081114-story02.html |title=IBM i Job Market: Not All Doom and Gloom |publisher=ITJungle.com | date=2014-08-11|accessdate=2015-03-09}}
3. ^{{cite web|url=http://www.startribune.com/fast-growing-helpsystems-has-a-new-majority-owner/478705553/ |title=Fast-growing HelpSystems has a new majority owner |publisher=startribune.com |date=2018-04-03 |accessdate=2018-04-03}}
4. ^1 {{cite web|url=http://iprodeveloper.com/site-files/iprodeveloper.com/files/archive/iprodeveloper.com/artarchiveimages/2002/july/14708-vendors.pdf |title=Help/Systems Celebrates Its 20th, Too |publisher=iProDeveloper.com|date=2002-06-01|accessdate=2015-03-09}}
5. ^{{cite web|url=http://www.helpsystems.com/happy-anniversary-as400 |title=Happy Anniversary to the AS/400|publisher=HelpSystems.com|date=2014-05-13|accessdate=2015-03-16}}
6. ^1 {{cite web|url=http://tech.mn/news/2014/04/21/help-systems-100m-and-hungry/ |title=When $100m just isn’t enough |publisher=tech.mn |date = 2014-04-21|accessdate=2015-03-09}}
7. ^{{cite web|url=http://www.itjungle.com/mso/mso111803-story01.html |title=Help/Systems Celebrates Its 20th, Too |publisher=ITjungle.com|date=2003-11-08|accessdate=2015-03-09}}
8. ^1 2 3 4 {{cite web|url=http://www.itjungle.com/tfh/tfh100107-story02.html |title=Summit Partners Sells Help/Systems to Audax Group |publisher=ITJungle.com|date=2007-10-01|accessdate=2015-03-09}}
9. ^{{cite web|url= http://www.itjungle.com/bns/bns093008-story01.html |title=Bytware Bought by Help/Systems and Audax|publisher=ITjungle.com |date=2008-09-30 |accessdate=2015-03-09}}
10. ^{{cite web|url=http://www.itjungle.com/fhs/fhs040213-story01.html |title=Help/Systems Buys ShowCase BI Products from IBM|publisher=ITjungle.com|date=2013-04-02|accessdate=2015-03-09}}
11. ^{{cite web|url=http://www.itjungle.com/fhs/fhs082807-story01.html |title=Help/Systems Launches Comprehensive Security i5/OS Suite|publisher=ITjungle.com|date=2007-08-28|accessdate=2015-03-09}}
12. ^{{cite web|url=http://www.audaxprivateequity.com/casestudies/helpsystems/ |title=New Product Lines Inspire Growth for a Successful Niche-Market Leader |publisher=AudaxPrivateEquity.com|accessdate=2015-03-09}}
13. ^{{cite web|url=http://www.itjungle.com/fhs/fhs010808-printer05.html |title=Help/Systems Buys International Distributor |publisher=AudaxPrivateEquity.com|date=2008-01-08|accessdate=2015-03-17}}
14. ^{{cite web|url=https://www.corumgroup.com/transactions/helpsystems-powertech |title=Help/Systems - PowerTech|publisher=CorumGroup.com|accessdate=2015-03-09}}
15. ^{{cite web|url=http://www.itjungle.com/tfh/tfh042312-story03.html |title=Summit Partners Acquires Control Of Help/Systems--Again| publisher=ITjungle.com| date=2012-04-23|accessdate=2015-03-09}}
16. ^{{cite web|url=http://www.itjungle.com/bns/bns093008-story01.html |title=Bytware Bought by Help/Systems and Audax|publisher=ITjungle.com|date=2008-09-30|accessdate=2015-03-09}}
17. ^{{cite web|url=http://www.ibmsystemsmag.com/aix/productnews/Robot-SCHEDULE-Enterprise/ |title=Product News - Robot/SCHEDULE Enterprise|publisher=IBMSystemsMagazine.com|date=2009-12-01|accessdate=2015-03-09}}
18. ^{{cite web|url=http://www.helpsystems.com/skybot/enterprise-schedulers-robot-vs |title=Enterprise Schedulers: Robot vs. Skybot |publisher=HelpSystems.com |accessdate=2015-03-09}}
19. ^{{cite web|url=http://www.helpsystems.com/skybot/about-skybot |title=About Skybot |publisher=HelpSystems.com |accessdate=2015-03-06}}
20. ^{{cite web|url=http://www.helpsystems.com/our-story |title=IBM i: Where HelpSystems Got its Start |publisher=HelpSystems.com |accessdate=2015-03-09}}
21. ^{{cite web|url=http://www.itjungle.com/bns/bns062912-story01.html |title=Help/Systems Buys Safestone To Boost Power Systems Security |publisher=ITJungle.com |date=2012-06-29|accessdate=2015-03-09}}
22. ^{{cite web|url=http://www.itjungle.com/tfh/tfh061311-story02.html |title=Help/Systems Buys Database Monitoring Tool from Innovatum|publisher=ITjungle.com|date=2011-06-13|accessdate=2015-03-09}}
23. ^{{cite web|url=http://securemyi.com/nl/wJuly102012.html |title=Help/Systems Acquires Safestone Technologies Ltd.|publisher=securemyi.com|date=2012-07-10|accessdate=2015-03-09}}
24. ^{{cite web|url=http://www.ibmsystemsmag.com/ibmi/news/CCSS-Improves-Visibility-and-Control-of-Message-an/ |title=CCSS Improves Visibility and Control of Message and Performance Monitoring on the IBM i With Latest Release |publisher=IBMSystemsMag.com|date=2013-09-24|accessdate=2015-03-09}}
25. ^{{cite web|url=http://www.flowtraq.com/corporate/blog/business-insights/dartware-acquired-by-helpsystems-congratulations/ |title=Dartware acquired by Help/Systems: Congratulations!|publisher=flowtraq.com|date=2013-01-01|accessdate=2015-03-09}}
26. ^{{cite web|url=http://www.itjungle.com/tfh/tfh011413-story02.html |title=Help/Systems Buys Dartware To Build Out Heterogeneous Monitoring|publisher=ITJungle.com|date=2014-01-14|accessdate=2015-03-09}}
27. ^{{cite web|url=http://www.itjungle.com/tfh/tfh102212-story03.html |title=Help/Systems Buys CCSS For Systems Management Expertise|publisher=ITjungle.com|date=2012-10-22|accessdate=2015-03-09}}
28. ^{{cite web|url=http://www.itjungle.com/fhs/fhs042214-story06.html |title=HelpSystems Launches Mobile Initiatives, Acquires NAI for Workflow Automation|publisher=ITJungle.com|date=2014-04-22|accessdate=2015-03-09}}
29. ^{{cite web|url=http://www.itjungle.com/tfh/tfh070714-story01.html |title=HelpSystems Grows With RJS And Coglin Mill Acquisitions |publisher=ITJungle.com|date=2014-07-07|accessdate=2015-03-09}}
30. ^{{cite web|url=https://finance.yahoo.com/news/helpsystems-names-chris-heim-ceo-150000189.html |title=HelpSystems Names Chris Heim CEO and Expands Leadership Team |publisher=finance.yahoo.com|date=2014-12-16}}
31. ^{{cite web|url=http://powerwire.eu/helpsystems-buys-halcyon-software |title=HelpSystems buys Halcyon Software |publisher=powerwire.eu|date=2015-01-09|accessdate=2015-03-09}}
32. ^{{cite web|url=http://www.itjungle.com/tfh/tfh030915-story01.html |title=What's Up In The IBM i Marketplace? |publisher=ITJungle.com |date=2015-03-09 |accessdate=2015-03-25}}
33. ^{{cite web|url=http://www.itjungle.com/tfh/tfh060815-story01.html |title=HelpSystems Adds SkyView Partners To Its Security Assets |publisher=ITJungle.com |date=2015-06-08 |accessdate=2015-06-10}}
34. ^{{cite web|url=https://www.helpsystems.com/about/news/helpsystems-managed-security-services-aix-linux |title=HelpSystems Provides Managed Security Services for AIX and Linux|publisher=HelpSystems |date=2017-06-30}}
35. ^{{cite web|url=https://www.itjungle.com/2015/08/31/tfh083115-story01/ |title=HelpSystems Acquired By Private Equity Giant H.I.G. Capital|publisher=ITJungle |date=2015-08-31}}
36. ^{{cite web|url=https://www.itjungle.com/2016/06/06/tfh060616-story02/ | title=HelpSystems Fills Encryption Gap With Linoma Buy|date=2016-06-06|accessdate=2017-01-24}}
37. ^{{cite web|url=http://www.linomasoftware.com/products |title=Linoma Software Products |publisher=Linoma Software}}
38. ^{{cite web|url=http://www.startribune.com/helpsystems-ceo-chris-heims-believes-in-an-open-book-style-of-leadership/384175491/ |title=HelpSystems CEO believes in an open-book style of leadership |publisher=StarTribune|date=2016-06-23}}
39. ^{{cite web|url=https://mcpressonline.com/industry-news/mergers-acquisitions/helpsystems-introduces-new-ibm-i-high-availability-solution |title=HelpSystems Introduces New IBM i High Availability Solution |publisher=MC Press Online|date=2016-10-04}}
40. ^{{cite web|url=https://www.bizjournals.com/twincities/news/2016/11/18/cfo-of-the-year-dan-mayleben-helpsystems.html |title=CFO of the Year: Dan Mayleben|publisher=Minneapolis/St. Paul Business Journal|date=2016-11-18}}
41. ^{{cite web|url=http://globegazette.com/news/local/twin-cities-company-acquires-teamquest-in-clear-lake/article_a2382b03-8dc2-5a0b-83f8-c8805984596d.html |title=Twin Cities company acquires TeamQuest in Clear Lake |publisher=Globe Gazette|date=2016-12-15}}
42. ^{{cite web|url=http://markets.businessinsider.com/news/stocks/HelpSystems-Introduces-New-Multi-Factor-Authentication-Solution-1002036701 |title=HelpSystems Introduces New Multi-Factor Authentication Solution|publisher=Markets Insider|date=2017-05-23}}
43. ^{{cite web|url=https://www.mcpressonline.com/programming-news/other-industry-solutions/helpsystems-releases-fully-functional-free-version-of-intermapper-network-monitoring-software |title=HelpSystems Releases Fully - Functional Free Version of Intermapper Network Monitoring Software|publisher=MC Press Online|date=2017-07-21}}
44. ^{{cite web|url=http://markets.businessinsider.com/news/stocks/IBM-and-HelpSystems-Collaborate-to-Enhance-IBM-i-Offerings-1002222959 |title=IBM and HelpSystems Collaborate to Enhance IBM i Offerings|publisher=Markets Insider|date=2017-08-01}}
45. ^{{cite web|url=http://www.cloudsecurityresource.com/news/2017/12/13/8666523.htm |title=HelpSystems Acquires Fox Technologies to Expand Cybersecurity Portfolio|publisher=Cloud Security Resource|date=2017-12-13}}
46. ^{{cite web|url=http://www.startribune.com/fast-growing-helpsystems-has-a-new-majority-owner/478705553/ |title=Fast-growing HelpSystems has a new majority owner|publisher=Star Tribune|date=2018-04-03}}
47. ^{{cite web|url=http://www.wistv.com/story/38937794/helpsystems-acquires-midrange-performance-group-to-expand-capacity-management-portfolio-for-ibm-i |title=HelpSystems Acquires Midrange Performance Group to Expand Capacity Management Portfolio for IBM i|publisher=WISTV.com|date=2018-08-22}}
48. ^{{Cite web|url=https://www.itjungle.com/2018/11/14/helpsystems-gets-into-jams-for-scheduling/|title=HelpSystems Gets Into JAMS for Scheduling|date=2018-11-14|website=IT Jungle|language=en-US|access-date=2019-02-13}}
49. ^{{Cite web|url=https://www.bizjournals.com/twincities/news/2019/02/06/software-company-helpsystems-acquires-atlanta.html|title=Software company HelpSystems acquires Atlanta-based operation with 115 employees|last=|first=|date=|website=www.bizjournals.com|archive-url=|archive-date=|dead-url=|access-date=2019-02-13}}
50. ^{{cite web|url=http://www.manta.com/c/mm5nfw9/power-tech-group-inc |title=PowerTech Group|publisher=Manta.com|accessdate=2015-03-09}}
51. ^1 {{cite web|url=http://tcbmag.com/News/Recent-News/2015/January/HelpSystems-Acquires-UK-s-Halcyon-Software |title=HelpSystems Acquires UK’s Halcyon Software |publisher=TCBmag.com|date=2015-01-08|accessdate=2015-03-09}}
52. ^{{cite web|url=http://start.cortera.com/company/research/k8l9osl4r/dartware-llc/ |title=Dartwell LLC |publisher=Cortera.com|accessdate=2015-03-09}}
53. ^{{cite web|url=http://www.itjungle.com/bns/bns062912-story01.html |title=Help/Systems Buys Safestone To Boost Power Systems Security |publisher=ITJungle.com|date=2012-06-29|accessdate=2015-03-09}}

External links

  • {{Official website|https://www.helpsystems.com}}

4 : Software companies based in Minnesota|Companies based in Eden Prairie, Minnesota|Software companies established in 1982|1982 establishments in Minnesota
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