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词条 Leonard Schlesinger
释义

  1. Early life and education

  2. Career

     Harvard Business School  Babson College  Private sector  Current directorships and board positions 

  3. Publications

     Biblography 

  4. References

{{Infobox person
| name = Len Schlesinger
| image =
| alt =
| caption =
| birth_name = Leonard A. Schlesinger
| birth_date =
| birth_place =
| death_date =
| death_place =
| nationality =
| other_names =
| occupation = Educator, businessman, and author
| years_active = 1978-Present
| known_for = Former president of Babson College
| notable_works =
}}Leonard A. (Len) Schlesinger is an American author, educator, businessman. He is currently the Baker Foundation Professor at Harvard Business School and an honorary doctorate alumni of Babson College.[1]

Early life and education

Schlesinger graduated from Brown University with a BA in American Civilization in 1972, he later obtained an MBA degree from Columbia University and a Doctor of Business Administration/Doctorate in Organizational Behavior from Harvard Business School in 1979.[2]

Career

Harvard Business School

Schlesinger served as a member of the Harvard Business School faculty between 1978 to 1985, 1988 to 1998 and 2013 to the present. He taught MBA and Executive Education program courses in Leadership, Human resource management, Organizational Behavior, Organization Design, General Management, Entrepreneurial Management, and Service Management In 1993-94 academic year, Schlesinger oversaw the school's MBA program review and redesign process. He was also the Senior Associate Dean for External Relations and head of the Service Management Interest Group.[2]

Babson College

Schlesinger became the 12th president of Babson College on July 1, 2008 and served for five years before stepping down at the end of the 2013 academic year. During his tenure Schlesinger extended the school's entrepreneurship methodology into the undergraduate, graduate, executive education and Babson Global programs. During this period, there was a focus on increasing diversity, the undergraduate student population increased, as well as academic quality.[3]

Private sector

Between 1985–1988, Schlesinger was Executive Vice President and Chief Operating Officer at Au Bon Pain.[4]

Schlesinger served as the Chief Operating Officer of L Brands, based in Columbus, Ohio from February 2003 to July 2007, Executive Vice President from March 2001 to February 2003 and also served as its Group President of Beauty and Personal Care from January 2005 to May 2006. While at L Brands, he was responsible for the operational and financial functions across the enterprise including Express, The Limited, Victoria's Secret Beauty, Bath & Body Works, C. O. Bigelow, Schlesingernri Bendel and the White Barn Candle Company.[3]

Current directorships and board positions

Schlesinger currently serves as an advisory council member of Goldman Sachs' 10,000 Small Businesses Initiative, and the Council on Foreign Relations, and member of both the Council on Competitiveness.

Schlesinger currently serves as a Director of MassChallenge[5], Viewpost LLC, Next Level Pizza, Inc., and RH, Inc., as the Chair of Compensation Committee, a Trustee of [[Wheaton College (Massachusetts)|Wheaton College, and member of the President’s Council of the Franklin W. Olin College of Engineering. He serves on the Advisory Boards of The College for Social Innovation, Institute for Nonprofit Practice, The Center for Women’s Entrepreneurial Leadership at Babson College, and Datapoint Capital.[6]

Publications

As a author and co-author, Schlesinger's writings on organizational management, entrepreneurship, and service management and have been widely published collected in business libraries.[7]

Biblography

  • 2015. What Great Service Leaders Know and Do – Creating Breakthroughs in Service Firms. Berrett-Koehler.
  • 2014. Own Your Future – How to Think Like an Entrepreneur and Thrive in an Unpredictable Economy. Amacom.
  • 2012. New project? Don’t analyze–act. Harvard business review, 90(3), 154-8.
  • 2012. Just Start: Take Action, Embrace Uncertainty, Create the Future. Harvard Business Press.
  • 2010. The Value Profit Chain: Treat Employees Like Customers and Customers Like. Simon and Schuster.
  • 2009. Customer experience creation: Determinants, dynamics and management strategies. Journal of retailing, 85(1), 31-41.
  • 2008. Choosing strategies for change. Harvard business review, 86(7/8), 130.
  • 2008. Putting the service-profit chain to work. Harvard Business Review.
  • 2008. Strong leadership and teamwork drive culture and performance change: Ohio State University Medical Center 2000–2006. Academic Medicine, 83(9), 845-854.
  • 1997. Service profit chain. Simon and Schuster.
  • 1997. Leading the high‐capability organization: Challenges for the twenty‐first century. Human Resource Management, 36(1), 105-113.
  • 1996. Internal service quality, customer and job satisfaction: Linkages and implications for management. Human Resource Planning, 19, 20-31.
  • 1995. Realize your customers’ full profit potential. Harvard Business Review, 73(5), 59-72.
  • 1991. The service-driven service company. Harvard Business Review Case Services.
  • 1991. Breaking the cycle of failure in services. Sloan Management Review, 32(3), 17-28.
  • 1991. Guarantees come to professional service firms. Sloan Management Review, 33(3), 19-20.
  • 1991. Total quality management and the human resource professional: applying the Baldrige framework to human resources. Human Resource Management, 30(4), 433-454.
  • 1991. Enfranchisement of service workers. California Management Review, 33(4), 83-100.
  • 1991. Customer satisfaction is rooted in employee satisfaction. Harvard Business Review, 69(6), 148-149.
  • 1987. Chronicles of corporate change: management lessons from AT&T and its offspring. Free Press.
  • 1984. Quality of work life and the manager: Muddle in the middle. Organizational Dynamics, 13(1), 5-19.
  • 1983. The first-line supervisor: past, present, and future. Division of Research, Graduate School of Business Administration, Harvard University.
  • 1983. Managing Behavior in Organizations: Text, Cases, and Readings. Theodore Kunin, 90, 957.
  • 1983. The management game.
  • 1982. Quality of work life and the supervisor. Praeger Publishers.
  • 1980. Do supervisors thrive in participative work systems?. Organizational dynamics, 7(3), 25-38. (with Richard E. Walton)
  • 1979. Choosing strategies for change (pp. pp-106). Harvard Business Review. (with John P. Kotter)
  • 1977. The process of work restructuring, and its impact on collective bargaining. Monthly Labor Review, 52-55. (with Richard E. Walton)
  • 1976. Work Restructuring in Unionized Organizations: Risks, Opportunities, and Impact on Collective Bargaining. In Proceedings of the Twenty-Ninth Annual Meeting. Industrial Relations Research Association Series (pp. 345-351). (with Richard E. Walton)

References

1. ^{{Cite web |url=http://www.babson.edu/news-events/babson-news/Pages/12-03-12-schlesinger-steps-down.aspx |title=Schlesinger |publisher=babson.edu |accessdate=April 27, 2017}}
2. ^1 {{cite web |url=https://www.hbs.edu/faculty/Pages/profile.aspx?facId=6548 |title=Leonard A. Schlesinger |work=President & Fellows of Harvard College |deadurl=no |archiveurl=https://web.archive.org/web/20190327055257/https://www.hbs.edu/faculty/Pages/profile.aspx?facId=6548 |archivedate=2019-03-27 |accessdate=2019-03-27 }}
3. ^1 {{cite web |url=http://www.babson.edu/about/news-events/babson-announcements/schlesinger-steps-down/ |title=Babson President Len Schlesinger To Step Down in 2013 |work=Babson College |accessdate=2019-03-27 }}
4. ^{{cite book |last=Casner-Lotto |first1=Jill |title=Work in America |volume=Volumes 14-15 |work=Work in America Institute|url=https://books.google.com/books?id=MqXCAAAAIAAJ&q |publisher=Buraff Publications |year=1989 |accessdate=2019-03-27 }}
5. ^{{cite web |url=https://masschallenge.org/staff-leonard-schlesinger |title=Leonard A. Schlesinger |publisher=MassChallenge, Inc. |accessdate=2019-04-01 }}
6. ^{{cite web |url=http://www.olin.edu/about/presidents-council/leonard-schlesinger/ |title=LEONARD A. SCHLESINGER |accessdate=2019-04-01 }}
7. ^{{Cite web |url=https://www.worldcat.org/identities/lccn-n79023643/ |title=Schlesinger, Leonard A. |publisher=worldcat.org |accessdate=June 2, 2017}}
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