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词条 Helpline
释义

  1. See also

  2. References

  3. External links

{{For|the film|Helpline (film)}}

A helpline is a telephone service which offers help to those who call. Many helpline services now offer more than telephone support - offering access to information, advice or customer service via telephone, email, web or SMS.[1][2]

The word hotline is also sometimes used to refer to a helpline.

A helpline can provide emotional support to person in distress in its minimalistic form. It may help the individual

Services include

  • User Assistance (for example computer software support)
  • telephone counseling, medical hotlines, insolvency hotlines, crisis hotlines and many other types of hotlines.

See also

  • Telephone counseling
  • Hotline
  • Single Non-Emergency Number

References

1. ^{{cite web|title=Definition of Helpline|url=http://www.dictionary.com/browse/helpline|publisher=Dictionary.com|accessdate=14 December 2016}}
2. ^{{cite web|title=What is a Helpline?|url=http://www.ifotes.org/emotional-support/what-is-a-helpline|publisher=Volunteer Emotional Support Helplines#IFOTES - International Federation of Telephone Emergency Services|accessdate=13 January 2017}}

External links

  • Helpline Database
{{Wiktionary}}{{Telecomm-stub}}

2 : Information by telephone|Counseling

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