“Patient Advice and Liaison Service”的意思、由来-开放百科全书

词条

Patient Advice and Liaison Service

释义

Functions
Offices
References

The Patient Advice and Liaison Service, or PALS, is an English National Health Service body created to provide advice and support to NHS patients and their relatives and carers. The scheme was announced in the NHS Plan 2000. Pilot schemes were set up in 2001, with full nationwide implementation complete by 2002.

Functions

The functions of PALS are to:

Be identifiable and accessible to patients, their carers, friends and families
Provide on the spot help in every Trust with the power to negotiate immediate solutions or speedy resolution of problems
Act as a gateway to appropriate independent advice and advocacy support from local and national sources
Provide accurate information to patients, carers and families, about theTrust’s services, and about other health related issues
Act as a catalyst for change and improvement by providing the Trust with information and feedback on problems arising and gaps in services
Operate within a local network with other PALS in their area and work across organisational boundaries
Support staff at all levels within the Trust to develop a responsive culture^[1]

The service can, for instance, act as a first point of contact for complaints, as well as providing information on NHS services and available treatment options.^[2] In some areas, PALS also provide complaint handling for hospitals. PALS services are therefore not always independent.^[3]

Offices

Each NHS Trust has at least one PALS office, although many have more, with Durham PCT having the largest number: five (albeit four shared with Darlington PCT). An individual PALS office will therefore cover either a Trust, or a geographical area, and there may be more than one possible point of contact.

References

1. ^{{cite web|url=http://webarchive.nationalarchives.gov.uk/20080513063000/http://www.dh.gov.uk/prod_consum_dh/groups/dh_digitalassets/@dh/@en/documents/digitalasset/dh_4119315.pdf|title=PALS Core national standards and evaluation framework|publisher=NHS|accessdate=28 May 2018}}
2. ^{{cite web|url=https://www.nhs.uk/chq/Pages/1082.aspx|title=What is PALS (Patient Advice and Liaison Service)?|publisher=NHS Choices|accessdate=28 May 2018}}
3. ^{{cite book|title=Improving Independent Complaints Advocacy in Health and Social Care: Background and Position Briefing|date=November 2013|publisher=Healthwatch England}}

4 : National Health Service (England)|2002 establishments in England|Government agencies established in 2002|Advice organizations

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